Retail Store Manager

Store Manager – Vinnie Louise

Location: Franklin, TN

Reports To: Director of Operations/Owner

Employment Type: Full-Time

About the Role

We are seeking a motivated, fashion-forward Store Manager to help lead our women’s clothing boutique. This position plays a key role in ensuring exceptional customer experiences, driving sales, maintaining brand standards, and supporting day-to-day store operations. The ideal candidate is detail-oriented, confident in leadership, and passionate about style and customer service.

Customer Experience & Sales

Deliver and model an exceptional customer experience, ensuring every guest feels welcome and supported.

Assist customers with styling, product education, and personalized recommendations.

Drive sales through engagement, product knowledge, and clienteling.

Handle escalated service needs professionally and promptly.

Store Operations

Support daily store opening and closing procedures.

Ensure store cleanliness, merchandising standards, dressing room upkeep, and product presentation align with brand guidelines.

Assist with inventory management including receiving, tagging, restocking, and organizing product, and suggestions inventory moves & reorders.

Maintain awareness of store security procedures and loss prevention strategies.

Team Leadership

Support, train, and motivate sales associates to reach individual and team goals.

Provide leadership in the—delegating tasks, managing floor coverage, and making decisions.

Foster a positive, inclusive, and energetic team environment.

Administrative & Compliance

Assist in scheduling, time management oversight, and performance feedback conversations.

Track key performance indicators (KPIs) and communicate results to the team.

Support adherence to company policies, procedures, and operational standards.

Qualifications

1–3 years of retail experience; boutique or women’s fashion experience preferred but not required.

Previous supervisory or team-lead experience strongly preferred.

Strong communication, leadership, and conflict-resolution skills.

Passionate about fashion, styling, and delivering exceptional service.

Able to multitask in a fast-paced environment with strong attention to detail.

Flexible availability including weekends, holidays, and peak seasons.

Ability to lift up to 30 lbs and be on your feet for extended periods.

Traits We Love

Warm, approachable, and customer-obsessed

Self-motivated and solutions-oriented

Strong sense of style and trend awareness

Reliable, accountable, and team-focused

Thrives in a boutique environment and enjoys building customer relationships

Benefits & Perks

Competitive Salary + Bonuses

Employee discounts

Opportunities for growth within the company

Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Work Location: In person