Associate Collector, Digital Collections Santa Ana, Costa Rica

Associate Collector, Digital Collections – Santa Ana, Costa Rica

Are you passionate about helping others and providing world-class customer experience? How about offering up your skills in a global business that is committed to moving money for the better? Join Western Union as an Associate Collector.

Western Union powers your pursuit

Role Responsibilities

Execute outbound and inbound collection calls to resolve past-due accounts, ensuring a professional and customer-centric approach.

Serve as a subject matter expert in Digital Collections, balancing business needs with customer experience.

Maintain high standards of customer service quality, while applying appropriate risk management measures.

Ensure accurate documentation of all collection activities and maintain valid supporting records for audit and compliance purposes.

Conduct research and root cause analysis to identify gaps in collection processes and recommend actionable improvements.

Take ownership of specific collections of workflows, providing visibility into performance, and identifying opportunities for optimization.

Collaborate cross-functionally to understand and improve multiple collections processes, contributing to continuous improvement initiatives.

Role Requirements

Excellent English communication skills – both written and spoken – are essential for success in this role.

Minimum of 1 year of professional experience in collections, preferably in a high-volume environment.

Bachelor’s degree in Collections, Accounting, Finance, or a related field; equivalent work experience will also be considered as a Plus.

Demonstrated ability to work effectively in a collaborative team environment.

Open to giving and receiving feedback constructively to support continuous improvement.

Proactive and innovative mindset, with a strong sense of ownership and initiative.

Proficiency in Microsoft Office tools, especially Excel, Outlook, and Word.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

Asociación Solidarista

In-house company doctor services

Transportation services options

Referral Program award

Pan American Medical and Life insurance

Cafeteria Discounts

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-GGC #LI-Hybrid

Estimated Job Posting End Date:11-28-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

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