Springhill Suites Pittsburgh Monroeville - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.

Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.

Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.

Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.

Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed. EDUCATION & EXPERIENCE

High school diploma or equivalent; experience in a hotel or related field preferred.

Familiarity with hotel management software and Microsoft Office suite. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

Now offering Daily Pay! Ask your Recruiter for more details

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

PROPERTY INFORMATION:

SpringHill Suites Pittsburgh Monroeville is conveniently located off of Interstate 376 and the Pennsylvania Turnpike, offers stylish studio suites with 25 percent more space than a standard hotel room. Each suite is equipped with a mini-refrigerator, microwave, coffee maker and 37-inch LCD television. For business travelers, a work desk and ergonomic chair provide the perfect work atmosphere, along with free high-speed Internet connections to enable guests to work in the privacy of their own suite. Guests can start their day off right with our complimentary breakfast buffet. A short drive can take travelers to many destinations, whether they are here on business with Philips, Alcoa, UPMC or many other local companies, or for pleasure and would like to shop at the Monroeville Mall, enjoy some thrill rides at Kennywood Park, splash away the day at Sandcastle Water Park or enjoy nature's animals at the Pittsburgh Zoo and PPG Aquarium.

Application deadline for Colorado positions: