Front Desk

Job Description

We are seeking friendly, dependable team member t cover the front desk during evenings. You'll be the first point of contact for members and prospects, help maintain a clean/welcoming environment, support admin and sales tasks, and contribute to our club's culture of exceptional service.

Key Responsibilities:

Greet members and guests promptly and with a welcoming attitude.

Answer phone calls, respond to emails/inquires, and assist with general information (membership types, services, class schedules).

Conduct club tours for prospective members and assist with new-member on-boarding/ check-in.

Maintain cleanliness and organization of front desk area and common spaces (wipe equipment, tidy lobby, re-stock supplies, bathroom clean.)

Enforce club policies (e.g.,guest access, member check-in, safety rules) and escalate issues to management

Support administrative tasks: check - in logs scheduling, data entry assisting PT/coach staff as needed.

Assist with sales tasks: capturing lead info, booking intro sessions, follow up.

Always uphold a professional appearance, friendly demeanor, punctuality, and team-oriented mindset.

Qualifications:

Must be at least 18 years old.

Excellent communication and interpersonal skills

Comfortable with basic computer tasks: Scheduling software, email, member check-in system.

Reliable, punctual, able to multi task in a fast-paced gym environment.

Previous customer service or front-desk experience preferred.

A passion for fitness and helping people is a plus.

Schedule & Compensation:

Part-Time: e.g.,evenings Monday-Wednesday 1-7, Thursday 1-6, Friday 1-5 (needs to be flexible for last minute appointments)

Competitive hourly rate (based on experience)

Commission: Following 90 day probationary period and based on overall performance.

Perks: Free gym membership, team environment, opportunity to grow both financially and hourly

Part-time