Automotive Service Advisor - ER Autocare

Job Description

Full-Time Automotive Service Advisor at one of our four locations

Plain City, Dublin, Polaris, Upper Arlington

Are you a skilled service advisor with the knowledge and passion for automobiles and exceptional customer service? Join ER Autocare as a Full-Time Automotive Service Advisor at one of our four locations! In this exciting opportunity you will manage on-site customer calls, scheduling appointments, and driving service sales at one of our four Columbus-area locations.

Compensation & Schedule:

Expected earnings: $75,000 – $100,000 annually (includes hourly pay, overtime, and performance incentives)

Work Schedule: 42–45 hours per week, Monday through Friday, 7:00 AM – 5:30 PM

No weekends – enjoy a healthy work-life balance!Expectations:

Handle incoming service calls, providing professional, knowledgeable assistance

Schedule service appointments and manage shop capacity

Make outbound calls to follow up on declined services within 48–72 hours to drive additional sales

Leverage service systems to access customer information, service history, and updates

Maintain a strong focus on Google reviews and ratings – all locations currently hold a 4.6+ rating

Serve as a key driver of the customer pipeline, ensuring a steady flow of appointments

Maintain a professional demeanor and strong customer focus throughout every interactionQualifications:

Automotive Service Advisor experience with proven ability to communicate effectively with customers about vehicle needs and service options

Strong sales skills with the ability to up-sell services and close follow-up opportunities

Highly organized, able to manage multiple locations' schedules and priorities

Comfortable making both inbound and outbound calls in a fast-paced environment

Detail-oriented with strong follow-through to ensure customer satisfaction and repeat business

Why ER Autocare?

We are a leading automotive repair company with four high-volume locations around Columbus, Ohio. We pride ourselves on providing an upscale auto repair experience and are known as "Masters of Our Craft." With this new centralized customer contact center role, you'll play a critical part in delivering consistent, high-quality service and ensuring customers receive the attention and expertise they deserve.

Benefits Offered: Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off, and Long-Term Disability.

Ready to take the next step in your automotive career?

Full-time