Senior Claims Handler (Liability Claims)

Job Title: Senior Claims Handler (Liability Claims)

Reporting to: Liability Claims Manager

Direct Reports: 0

Position Type: Full Time Permanent (35 Hours Per Week, Monday to Friday)

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose

To handle a caseload of Employers' and Public Liability. This will require the candidate to allocate accurate reserves and where appropriate, subject to policy liability, settle those claims within handling authorities on a timely, equitable and commercial basis, whilst striving to develop own skills and improve service and quality standards.

Key Responsibilities:

Ensure all claims allocated are controlled within company procedures and KPI’s to achieve investigation, negotiation and settlement in accordance with level of authority

Maintain accurate file by file reserves

Ensure customers are treated fairly and in accordance with FCA guidelines

Provide claims support and expertise for underwriting queries, interpreting and applying policy coverage

Support management and the team as required, to include taking referrals from and training more junior colleagues

Practice and promote the Tokio Marine ethos 'To Be a Good Company'

Skills and Experience Specification:

Previous experience of handling liability claims

Highly motivated with excellent interpersonal, motivational and communication skills

Enthusiasm, tact, diplomacy and flexibility

Analytical and numeracy skills enabling monitoring work-flow and financial statistics

A developed awareness of customer care and quality philosophies

Working towards a CII qualification / CII qualified would be desirable

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.

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