TELECOMMUNICATOR - CENTRAL DISPATCH

TELECOMMUNICATOR

Incumbent serves as a Telecommunicator for Central Dispatch.

DUTIES

Receives telephone and radio requests for police, fire and ambulance services.

Prioritizes requests, transfers data into proper radio message format.

Answers incoming calls (radio and/or telephone), determines nature of situation and its location, dispatch all necessary personnel and equipment.

Prepares and maintains records and resource data within the Communications Center.

Types reports and makes entries to computer systems (Evansville/Vanderburgh Law Enforcement CAD and CADREC, Indiana Data and Communication System and National Crime Information Center.

Monitors radio activities and provides supplemental information, personnel and equipment.

Uses standard operating procedures to send and receive radio, telephone and computer messages.

Maintains records of communications, resource referral data, location of personnel and equipment.

Operates a CRT terminal to enter, receive and manipulate associated data.

Works any shift, overtime, weekends and holidays as required.

Performs general housekeeping maintenance and care of communications and recording equipment.

Acts promptly in emergencies and under pressure; maintains composure at all times.

Speaks clearly and distinctly at all times.

Reduces disconnected and rambling information into concise and accurate messages.

Performs other duties as assigned and assists other employees as required.

SKILLS AND KNOWLEDGE

High school diploma or equivalent preferred; will consider applicants without diploma based upon experience demonstrating required abilities and skills.

Must be able to type 30 wpm with an accuracy rate of 90%.

Must pass a security investigation.

Must be certified for IDACS/NCIC within six (6) months and maintain certification in order to continue employment.

Incumbent must be able to read and write and understand work processes, methods and use of radio, telephone and computer functions and abilities. Incumbent must have either one (1) year of experience in public safety dispatching, or one (1) year data entry or other computer related function, or one (1) year telephone operator experience.

RESPONSIBILITY

Works under moderate supervision with incumbent reporting to Dispatch Supervisor.

PHYSICAL EFFORT

Effort is exerted for short periods of time with no prolonged strain. Effort involves pushing, pulling, reaching, bending and prolonged sitting. In addition, must meet and/or perform all established physical requirements.

WORK CONDITIONS

Work is performed in an office setting with no exposure to hazardous working conditions.

Position : 1701016

Code : 1157-1

Type : INTERNAL & EXTERNAL

Location : CENTRAL DISPATCH

Posting Start : 10/03/2025

Posting End : 12/31/9999