AR Accountant

Welcome to InstinctX!

About InstinctX:

At InstinctX, we build elite global teams that help businesses scale smarter. We move fast, think big, and bring together top-tier talent to make it happen.

Here, initiative, adaptability, and excellence arent just values - theyre how we operate. We support each other, get things done, and always aim higher.

If youre ready to grow, make an impact, and work with the best, welcome to InstinctX. Be Undeniable.

Role Overview:

We are seeking an experienced Accounts Receivable Collector to join our clients growing finance team. The ideal candidate will be responsible for contacting customers with overdue accounts, negotiating payment arrangements, maintaining accurate records, and providing exceptional customer service to ensure timely collections. This role requires strong communication skills, a professional demeanor, and a keen eye for detail.

Key Responsibilities:

Proactively contact customers with overdue accounts via phone and email to collect payments.

Negotiate payment terms and create structured payment plans where appropriate.

Manage inbound and outbound collection calls in a professional and empathetic manner.

Address and resolve payment disputes while maintaining positive customer relationships.

Prepare and dispatch monthly customer account statements.

Maintain regular follow-up with customers to ensure ongoing compliance with payment plans.

Accurately document all customer interactions and updates in the ERP system.

Compile and analyze data to prepare reports for monthly credit and collections meetings.

Coordinate bad debt write-off approvals and submissions to third-party collection agencies.

Support additional tasks and responsibilities as assigned by the finance leadership team.

Qualifications:

Minimum 2 years experience in a similar Accounts Receivable or Collections role.

Excellent verbal and written communication skills in English.

Familiarity with GAAP accounting principles is preferred.

Strong interpersonal skills with a professional and empathetic approach to customer interactions.

Experience using ERP systems (e.g., NetSuite, SAP, QuickBooks, etc.) for account management and documentation.

Advanced Excel and reporting skills are a plus.

Preferred Credentials (Not Mandatory):

CA Sri Lanka, CMA Sri Lanka, or equivalent professional accounting qualifications.

Degree or diploma from a recognized UK or Western university.

Prior experience working with U.S.-based clients or organizations is advantageous.

You must have legal working rights in Sri Lanka, and be living in Sri Lanka, to apply for this role.