Customer Service Administrator

Job Qualifications

Essential:

Proven administrative skills with strong attention to detail and accuracy.

Excellent organizational and time management abilities, with the capacity to meet deadlines and manage multiple priorities efficiently.

Strong communication and interpersonal skills, both written and verbal.

Demonstrated proficiency in Microsoft Office Suite, including Excel, Outlook, Teams, and SharePoint.

Competent in data entry, reporting, CRM management, and file organization.

Ability to record, vet, and report defects accurately, ensuring data integrity post-DLP (Defects Liability Period).

Strong customer service skills, including client communication, confirmation calls, and follow-ups.

Experience in email and calendar management, task tracking, and document control.

Experience coordinating and managing venue and event bookings, including logistics and stakeholder communication.

Proven ability to present data and reports with a high degree of accuracy and professionalism.

Desirable:

Experience in the construction industry or familiarity with construction project workflows.

Experience using Oracle Aconex or similar document management/project collaboration software.

Knowledge of or experience with Power BI or other data visualization/reporting tools.

Advanced interpersonal and stakeholder management abilities for effective coordination across teams and clients.

ShoreXtra Perks:

Day 1 HMO Coverage

Dayshift schedule

Fixed Weekends off

Game lounge

Engaging monthly activities

Free and unlimited barista-style coffee

Free parking and shuttle services