Customer Experience Representative

Roles and Responsibilities

Manage order processing and maintenance using Salesforce and Oracle.

Provide support in payment processing, including credit cards, prepayments, and verification.

Monitor and update open orders, including RMA/CRB tracking and order status notes.

Navigate Power BI dashboards to extract, analyze, and present data accurately.

Provide backend customer service support (no phone support required).

Track key performance indicators (KPIs) and assist in report preparation.

Perform advanced Excel tasks such as reporting, tracking, pivot tables, and VLOOKUPs.

Assist in creating and maintaining Standard Operating Procedures (SOPs) and process documentation, including video creation.

Required Experience

Strong background in order processing, accounts receivable, logistics, or similar operations.

Proven experience in handling data and transactions with accuracy and attention to detail.

Minimum Qualifications

Proficiency in Salesforce, Power BI, and Microsoft Excel.

Excellent written English communication skills and business professionalism.

A Successful Candidate Must Have

Exceptional attention to detail and the ability to proactively identify and resolve issues.

Strong customer focus with a commitment to delivering high-quality support.

Proficient With

Salesforce and Oracle for order and payment management.

Excel (Pivot Tables, VLOOKUPs, and advanced reporting features).

Experience Advantage

Experience in KPI tracking and report creation.

Ability to document and visualize workflows through SOPs and process videos.

Fast learning ability with strong analytical and critical-thinking skills.

ShoreXtra Perks

Day 1 HMO Coverage

Nightshift schedule

Fixed Weekends off

Employee referral incentives (Bronze)