Accounts Coordinator

Roles and Responsibilities

Represent Caesarstone professionally when interacting with retailers, customers, and fabricators.

Act as the primary liaison between affiliated retailers, customers, and sub-contracted fabricators.

Ensure accurate and complete data entry in internal systems (Portal and Oracle).

Coordinate slab shipments and oversee project progression from order to completion.

Track fabricator performance, including customer satisfaction and timeline KPIs.

Conduct fabricator training on program expectations and portal usage.

Field and resolve warranty inquiries.

Monitor accounts receivable (AR) and accounts payable (AP) for program compliance.

Reduce material waste through usage monitoring.

Handle escalations and complaints with professionalism, including occasional direct communication with end users.

Ensure inventory accuracy and timely replenishment.

Travel occasionally to retail partners for onsite training.

Support evolving responsibilities and take initiative on new tasks as needed.

Required Experience

At least 3 years in an administrative, customer service, or account coordination role.

Demonstrated experience managing multiple stakeholders and projects.

Familiarity with business operations and processes in a customer-focused environment.

Minimum Qualifications

Excellent communication skills, both written and verbal.

Strong attention to detail, organization, and multitasking abilities.

Proficient in MS Office tools.

Customer service mindset and problem-solving attitude.

Post-secondary education preferred.

Ability to read floor plans and perform basic math calculations.

ShoreXtra Perks

Day 1 HMO Coverage

Nightshift schedule

Fixed weekends off

Work-from-home

Employee referral incentives (Silver)