NOC Analyst

NOC Specialist Evening Shift (Contract)

Columbus, Ohio (Onsite)

Our client, located in the Columbus, Ohio area, is seeking a Network Support Specialist responsible for managing network infrastructure including configuration, monitoring, troubleshooting, and identifying root causes using diagnostic testing tools. This role ensures optimal network performance, security, and reliability across switches, routers, firewalls, and VPNs.

Under the direction of the Operations Manager, the Network Support Specialist will execute daily responsibilities related to incident management, device monitoring, network troubleshooting, application support, and upgrade project implementation. A key emphasis is placed on supporting core software and hardware applications across A&Fs retail environment while building strong partnerships with technical support teams.

What Youll Be Doing

Monitoring and supporting the store WAN infrastructure across 1,100+ stores and global offices

Serving as a Jr. Incident Manager during high-priority incidents

Monitoring and supporting store and corporate office network hardware (domestic + international)

Providing support for core applications

Supporting wireless networks, SAN environments, and VOIP systems

Monitoring and managing incidents across Data Centers, Labs, Storage Facilities, and Disaster Recovery sites

What You Need to Bring

Bachelors degree in an IT-related field preferred

Experience with Windows OS; familiarity with Linux systems

Strong communication skills with both technical teams and executives

Knowledge of mainframe operations (MVS) and/or Oracle Batch processes (plus)

Experience troubleshooting Cisco and Juniper network equipment

Retail technical services experience (plus)

Ability to navigate complex technical issues, assess risk, and lead others