Seeking a proactive and organized professional to oversee Carrier Relations Managers (CRMs) and manage end-to-end logistics processes. This role involves leadership, client relationship management, and ensuring efficient service delivery. Tailored for the North American Market
Key Responsibilities
Supervise and mentor CRM team
Oversee logistics operations
Act as escalation point for client issues
Collaborate with Brokers, Carrier Ops, Dispatchers, Drivers
Drive efficiency
Key Competencies
Leadership
Client Focus
Problem Solving
Organizational Skills