SHIFT MGR - HSKP

Job Description

Overview

Under the direction of the Housekeeping Manager, the incumbent ensures hotel floors and rooms are cleaned and inspected to established Hard Rock property and brand standards.

BENEFITS INCLUDE:

Medical, Dental, Vision Prescription, Life, Accident, Pet Legal

401K with match

Paid Time Off

Holiday Pay

Free Meals, Free Uniforms, Free Parking

Discounts at Hard Rock properties around the globe

All team members are eligible to participate in the discretionary annual bonus program

Training and Leadership development programs

Salary range $46,000-$56,000

Responsibilities

Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures

Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible

With assistance from Director of Housekeeping and Housekeeping Managers, manages the property’s Hotel Housekeeping Department in all daily operations

Creates a culture of high ethical standards, integrity and service at all times

Personally assists guests, inspects VIP guest rooms, solicits feedback and adapts internal procedures accordingly

Implements systems that help anticipate the needs of our guests

Seeks opportunities to improve performance, and implements action plans for improvement

Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room product

Works with direct reports to help set development plans; conducts performance appraisals and evaluates progress toward goals

Creates a culture of accountability through quality control metrics for Housekeeping performance

Ensures that all Housekeeping employees have excellent initial and ongoing training

Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions

Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes).

Ensures integration and teamwork for the department in a positive environment

Participates in quality assurance program and helps Housekeeping achieve a top-tier rating

Assure all safety policies and procedures are followed

Assists in the purchase of linens and housekeeping supplies through performing inventories

Conduct scheduling for all housekeeping employees

Works closely with vendors to assure proper pricing, delivery and maintenance

Is responsible for overseeing the completion of room projects

Utilize device/HotSOS to place requests for Housemen and other departments

Is responsible for overall condition of cleanliness and functionality of room, by generating requests through HotSOS/REX Assist in creating housekeeping assignments and maintains them to ensure efficient and accurate execution

To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards.

Other duties as assigned

Qualifications

High School diploma, GED, or equivalent required

Minimum 1 year of experience in a Hotel Housekeeping Management role or 2 years of experience as Hotel Housekeeping Supervisor

Bilingual in Spanish preferred

Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience

Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals

Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance

Must possess the ability to take charge, make improvements, build teams and make decisions

Must be able to communicate effectively with guests in English, specific to position duties and responsibilities

Must possess good knowledge of computers

Must be detail oriented

Must possess excellent time management skills

Must be willing and able to work flexible hours including evenings, weekends

Must be mobile in order to visit guest rooms, storage areas, offices and other spaces

#indeedAC

Full-time