Senior Officer/ Officer, Underwriting, Life Operations

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

For more information about FWD Hong Kong, please visit

The Job

Develop and implement underwriting and operational framework, policies, procedure guidelines

Monitor the processing of New Business and underwriting to ensure SLA is committed in good quality

Perform underwriting assessment on both medical / non-medical cases within approval limits

Liaise with team leads in distribution channels to identify areas of improvement

Review and verify customer due diligence, AML and CTF duties in accordance with guidelines and regulations

Maintain good business relationship with channels, e.g agency, banassurance, broker etc.

Participate in UAT’s and ad-hoc projects

The Person

University graduate or above, prefer with professional insurance qualifications e.g. FLMI

Minimum 3 years solid experience in Life and medical insurance underwriting

Strong analytical and problem-solving skills, self-motivated and effective team player

Excellent interpersonal and communication skills to all levels

Ability to work under pressure and multi-tasking in a dynamic and changing environment

Good command of both written and spoken English and Chinese

Familiar with Microsoft Word, Excel, and PowerPoint

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.

JR-0023714