Senior IT Support Specialist (Infrastructure Specialist 3)

Senior IT Support Specialist

The Ohio Department of Medicaid (ODM) is seeking a motivated IT professional with a strong foundation in Microsoft SCCM, Intune, endpoint support, and a growing interest in AI technologies. This role supports the enterprise's endpoint infrastructure and contributes to the adoption of intelligent support solutions that enhance operational efficiency and user experience. Additionally, this role is responsible for managing the full lifecycle of endpoint devices, from deployment and configuration to patching and incident resolution. As a Senior IT Support Specialist, your responsibilities will include:

Design, configure, deploy, and maintain endpoint devices using Microsoft Intune, SCCM, and Group Policy.

Create and manage deployment packages, automate patching cycles, and monitor compliance across all managed devices.

Assist in the use of AI-based tools such as Microsoft Copilot, Endpoint Analytics, etc., to streamline support workflows and identify common issues.

Act as a Tier 2/3 escalation point for endpoint-related incidents, including OS, application, and network issues.

Enforce endpoint security policies, monitor for vulnerabilities, and support remediation efforts.

Use PowerShell or similar tools to automate routine tasks and improve support efficiency.

Maintain technical documentation and collaborate with cross-functional teams on IT and AI-related projects.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. Our benefits package includes:

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

60 mos. combined work experience in any combination of the following: evaluating effectiveness and risk of it processes, recommending changes in IT procedures to meet customer needs, and evaluating and/or researching hardware and/or software solutions and providing feedback to project team or higher-level staff including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Job Skills: Information Technology

Technical Skills: Operation Support, Software Development/Implementation, Cybersecurity, Network Administration

Professional Skills: Customer Focus, Problem Solving, Responsiveness, Verbal Communication, Written Communication

On call 24 hours a day, 7 days a week. Required to carry a cellular phone as assigned. Required to work occasional overtime as assigned. Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence. Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.

ADA Statement: Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace: The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.