Team Leader: Quality Assurance & Insights - Operational Delivery

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

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2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

To lead a designated functional team in Operational System Support, prioritising and overseeing work within the Business Support Center and provide subject matter expertise and actionable insights that will influence decision making and improve service delivery across BSC that are aligned with the objectives, plans, processes and standards of the Operational System Support Department.

Experience

Minimum/Ideal

Minimum of 3 - 5 years’ experience in Quality management or a relative field in an Innovative environment.

Minimum 3 years’ experience in leading a team in a fast-paced environment.

Function specific experience:

Stakeholder relationship engagement and management

Responsible for delivery in a high performing, continuous development environment

Experience in managing large teams and complex projects

Proficiency in Amazon Connect or related speech analytics tools

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

A relevant qualification in Business Administration or Project Management

Qualifications (Ideal or Preferred)

Bachelor's Degree in AWS Data Analytics Speciality or Project Management

A relevant degree in Information Technology

Knowledge

Minimum/Ideal

Regulatory requirements, compliance standards in an operational environment

Basic data analytics

People/team leadership practices and principles

General operations management practices and principles and stakeholder and client management

HR principles and processes.

Client service principles and practices.

Liaising with 3rd party providers

Skills

Analytical Skills

Attention to Detail

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Decision making skills

Influencing Skills

Interpersonal & Relationship management Skills

Leadership Skills

Negotiation skills

Planning, organising and coordination skills

Presentation Skills

Problem solving skills

Project Management Skills (Methodolgy Specific)

Reporting Skills

Conditions of Employment

Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.