Program Manager

The Program Manager (PM) oversees, leads, and administers the setting up of Salesforce Program.

The PM is the individual ultimately responsible to the agency.

The PM’s primary responsibility is to drive the entire efforts for setting up the Salesforce Org, implement IT’s Big Ideas, application rewrite, governance, and operations.

The PM must ensure that any risks to projects are addressed to assist with timely completion and that the final product meets the business, technical, and established quality requirements.

The PM will provide the following: Strategic Planning & LeadershipDefine and drive the overall Salesforce program vision, strategy, and roadmap.Align Salesforce initiatives with business goals and stakeholder priorities.Lead cross-functional teams in program planning and execution.

Program OversightManage the end-to-end lifecycle of Salesforce-related projects and initiatives.Oversee timelines, budgets, deliverables, and resource allocation.Ensure governance, risk management, and compliance across Salesforce implementations Stakeholder ManagementAct as a liaison between business stakeholders and technical teams.Facilitate requirements gathering, prioritization, and expectation setting.Communicate status updates, milestones, and issues to senior leadership.

Process ImprovementAnalyze and improve business processes through Salesforce automation and tools.Champion best practices in CRM adoption, data quality, and user engagement.Drive continuous improvement using feedback, metrics, and analytics.

Technical Oversight (Non-Coding Role)Collaborate with Salesforce developers, administrators, and architects on technical solutions.Ensure scalability, performance, and maintainability of the Salesforce platform.Oversee integration with other enterprise systems (ERP, marketing automation, etc.). Change Management & TrainingLead management efforts to support adoption of Salesforce features.Plan and coordinate training programs for users and stakeholders.Support user onboarding and provide enablement resources.

Reporting & AnalyticsTrack key performance indicators (KPIs) and success metrics for Salesforce initiatives.Deliver dashboards and reports that provide business insight and value.

As a PM contractor, she or he will provide oversight, direction, and guidance to project teams to ensure progress, alignment with business and technical requirements and goals, and monitor timelines across all 4 Big Idea projects.

The PM will also drive and oversee the creation of the various governance processes for Salesforce Program.

They will assist in the org setup and manage the planner and activities including oversight, orchestration, coordination, and delegation.

The PM will be responsible for working with the project teams across multiple vendors including the Salesforce Strategic Consult hired to assist in setting up Salesforce Org, internal teams, leadership, and program area Subject Matter Experts (SMEs). The role is responsible for working with line of business SMEs and key stakeholders to optimize the value IT delivers and to accomplish the Big Ideas.

The PM will be responsible for leading meetings, overseeing various projects, manager the Salesforce Program plan, develop a program roadmap, facilitate vendor management, and manage risks and issues.

The following are the big ideas being implemented over the next 2 years:Transition of applications from legacy agencies into the DCY Salesforce Org.Implementation of Salesforce Marketing CloudImplementation of Salesforce Data Cloud with Artificial Intelligence (AI)Aligning Licensing Applications This position will function as a highly skilled PM that also includes:Provide general project management support which includes developing and maintaining work breakdown structures, assisting project teams with developing and maintaining project schedules, assisting with the requirements definition process, interfacing with technology subject matter experts, working with project managers to drive projects towards on-time completion, within budget and meeting quality standards.Working with project teams to identify risks and issues.

Identifying mitigation strategies.Conduct status meetings and perform risk assessments, track action items and provide reporting needed by the Division Leadership.Implement risk mitigation strategies to ensure high quality and on-time delivery of projects.

ExperienceSolid experience in leading the implementation of workflow automation solution including gathering and creating efficient business workflow process.Extensive knowledge of project management processes, systems development methods, technology management best practices, organizational change management concepts, and business process improvement methods.In-depth knowledge of project planning techniques and automated project planning tools.Experience in managing several different priorities and responsibilities.Excellent documentation skills.Experience creating detailed project documents including project charter, implementation plan, test plan, deployment plan, and reports and giving presentations based on the appropriate audience.Excellent planning, organizational, and time management skills.Must have strong verbal, written, and interpersonal communication skills.Proven track record in managing complex infrastructure and website development projects from conception through completion while working with cross-functional teams.Performing business analysis and/or project management for software development projects.Excellent client-facing and internal communication skillsExperience in vendor management.Excellent decision and critical thinking skills Mandatory Requirements/Time4-year college degree or equivalent technical study7+ years of project management experience in Information Technology projects and a proven track record of handling multiple projects concurrently with successful project delivery results.5+ years of business process analysis3+ years of workflow automation3+ years of Salesforce experienceCompetency in Microsoft applications including Visio, Word, Excel, PowerPoint and Outlook.

PreferredLarge-scale Salesforce implementation experience is preferred.Project Management PMP credentials is preferredExperience leading digital workflow automation projects preferred.