Manager, Sustainment Engineering

About SugarCRM From the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software.

We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we’re on a mission to help sales teams reach their highest potential.

Our diverse team around the world shares a passion for helping customers succeed.

Together, we’re building a culture that values personal and professional growth—and we’re proud to be recognized as a Great Place to Work.

We care about work/life balance and flexibility for our employees, and we're proud of how we show up for our customers every day.

If you're looking to level up your career and help businesses grow better and faster, you’re in the right place.

Learn more about SugarCRM careers and how you can be part of our journey.

Where You Fit In We are looking for a dynamic, hands-on manager who thrives on new challenges and is excited about staying close to the code.

In this role you will be leading a team that builds modern applications and API’s that perform at scale using best of breed technologies.

The ideal candidate must work well in a dynamic, collaborative environment.

You will work closely with your peers in cross functional teams and be the champion for the team’s technical roadmap and architecture.

**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Medellín, Colombia location, specifically, working in-office a minimum of 3 days per week.**

Impact You Will Make in the Role:

Facilitate agile ceremonies, maintain sprint boards, remove blockers, and implement retrospective feedback to enhance team processes

Define product roadmaps and technical vision with stakeholders, communicate progress, ensure quality standards, and align architecture with business goals

Track key metrics (velocity, cycle time, defect rates), balance workloads, and implement data-driven planning for sustainable delivery

Champion GAI tool adoption, track usage, measure impact, and integrate into team workflows and performance evaluation

Manage cross-team dependencies through clear integration points, API contracts, coordinated releases, and comprehensive documentation

Present team progress to stakeholders and collaborate cross-functionally with product managers, architects, and other teams in technical discussions

Conduct 1:1s, establish goals, perform reviews, create career development frameworks, and mentor team members through technical challenges

Build positive team culture promoting innovation, collaboration, and continuous learning

Handle compensation decisions, promotions, hiring, and advocate for resources to address team gaps

Lead technical decision-making including architecture, technology selection, code reviews, engineering standards, and transforming business requirements into optimized solutions

Provide hands-on technical guidance, establish architectural best practices, identify risks through proof-of-concepts, and develop strategies for eliminating technical debt

Plan and execute projects by breaking down requirements, estimating timelines, staying current with emerging technologies, and proactively identifying codebase improvement opportunities

What You Will Bring:

Bachelor’s degree in Computer Science, or other relevant field, plus 5+ years as a software engineer in a professional software development organization

Experience with SSO and user authentication systems, protocols, standards and patterns (OAUTH, SAML, Token bearer, etc.)

3+ years of experience developing web applications, backend services, and test automation (Angular/Python experience preferred), object-oriented design, RESTful APIs, gRPC, testing methodologies, server-side programming languages (Go preferred), web services, and relational databases

3+ years of experience with scrum-based software development tools such as Git, Jira, and Confluence and with a large-scale enterprise product and/or distributed SaaS systems

1+ year of experience leading all ceremonies for a Scrum team, including daily scrum, end of sprint retrospectives, sprint planning, grooming meetings, and prioritization of work

1+ year of experience conducting weekly one on one meetings with staff, setting corrective action plans, executing action plans, and tending to the needs of the team. Excellent time management skills with an emphasis on managing remote resources around the world and across many different time zones

Identification and management of risks and dependencies, both internal and external, and coordinate delivery of dependencies across multiple teams and products

Long term vision that promotes short term deliverables in quarterly release format based on factual, data driven scope definitions

Strength in planning, scheduling, executing, and finalizing delivery on regular two-week sprint cycles based on individual capacity and team velocity

Exceptional verbal and written communication skills; ability to communicate effectively at all levels of the organization and across differing types of audiences. Strong collaboration and interpersonal skills with differing consumers, stakeholders, team members, partners, and customers

Full-Time

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team. Benefits and Perks: Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks: · Health and Wellness Reimbursement Program · Travel Discounts · Educational Resources - Career & Personal Development Program · We are a merit-based company with many opportunities to learn, excel and grow your career! #LI-Remote