IT SOFTWARE/SYSTEM TRAINER SENIOR TRAINER

JOB TITLE IT SOFTWARE/SYSTEM TRAINER – SENIOR TRAINER NATURE OF JOB FULL TIME INDUSTRY SALARY KSHS.55,000 JOB LOCATION WESTLANDS DUTIES AND RESPONSIBILITIES Lead and oversee the planning, coordination, and facilitation of user training sessions across multiple departments.

Design, develop, and refine advanced training materials, user manuals, reference guides, and e-learning modules tailored to diverse user groups.

Evaluate the effectiveness of training programs through participant feedback, performance assessments, and system usage analytics.

Provide mentorship and guidance to Intermediate Trainers to ensure consistency and quality in training delivery.

Work closely with implementation, support, and technical teams to align training objectives with evolving system functionalities.

Gather and analyze feedback from trainees and stakeholders to identify gaps and recommend process or content enhancements.

Prepare comprehensive training reports and performance metrics for management review.

Offer advanced post-training support, troubleshoot user issues, and serve as a key resource person for training-related queries.

Contribute to continuous improvement of organizational training frameworks and methodologies.

KEY REQUIREMENT SKILLS AND QUALIFICATION Degree in Education, Information Technology, Business Information Systems, Computer Science, or a related field Over 5 years of experience conducting user training or capacity-building sessions, preferably on software or digital platforms Proven expertise in translating technical concepts into practical, easy-to-understand training content Strong communication, presentation, and leadership skills Demonstrated experience in mentoring or supervising training teams is highly desirable Ability to manage multiple training projects simultaneously and ensure timely delivery Proficiency with learning management systems (LMS) and digital training tools is an advantage HOW TO APPLY If you meet the above qualifications, skills and experience share CV on Interviews will be carried out on a rolling basis until the position is filled.

Only the shortlisted candidates will be contacted.