Junior Benefits Specialist (Part Time On Call) - National Capital

Position Description

As a part time on-call junior level benefits specialist, you will answer incoming calls and emails from customers about administrative actions, including educating and advising callers on their military benefits and resources available to them and their families.

This position is contingent upon your ability to maintain/transfer an active NACI clearance.

This position is 100% remote in the National Capital Region.

In this role, you will:

Identify and coordinate advocacy on behalf of veterans, active and reserve service members, or their family members in a particular subject area (e.g., military benefits).

Determine the nature of the inquiry to provide accurate and concise answers.

Provide information requested or refer the client to appropriate military or community resources.

Provide prompt and empathetic communication with the customer via phone, and email.

Become familiar with the benefits library at the MyArmyBenefits or MyAirForceBenefits websites.

Respond to complex questions that require detailed research and understanding of Department of Defense (DOD) and Veteran Affairs (VA) policies and regulations.

Document all client interactions in a customer relationship management (CRM) program and provide researched, documented answers to callers and anyone requesting questions about military benefits.

If applicable, be involved in facilitating retirement estimate calculations utilizing related software.

To be successful in this role, you will have:

A U.S. citizenship.

A NACI submittal with favorable adjudication.

A bachelor's degree required.

A minimum three (3) years of experience administering benefits programs.

An excellent verbal and written communication skills.

A strong understanding of the Veteran Affairs benefits and compensation programs.

Good analytical and problem-solving skills.

An excellent time management skills with a proven ability to meet deadlines.

The ability to be an active listener who can adapt to caller persona and adjust approach/explanations accordingly.

To be proficient with Microsoft Office Suite or related software.

Customer service experience.

To work self-sufficiently and productively.

Experience with military benefits is a plus.

If you are interested in supporting and working with our personnel across the globe on a passionate, talented, and diverse Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $50,226.03 to $75,339.58; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.