Workforce Management Specialist Turkish Team

Are you a data-driven planner with a passion for optimizing live operations? Join our world-class live casino studio in Belgrade, Serbia, as a Workforce Management Specialist (Turkish-speaking). In this role, you'll ensure our Turkish-language teams are staffed and scheduled perfectly to deliver an exceptional player experience.

What You'll Do

Forecast call volumes and game traffic for Turkish-speaking presenters and dealers

Create and manage shift schedules that support 24/7 live operations

Monitor real-time performance and adjust staffing as needed to meet service levels

Analyze historical data and KPIs to identify trends and improve scheduling accuracy

Collaborate closely with production, HR, and operations to align workforce plans with business goals

Provide forecasts, performance reports, and actionable insights to senior management

Lead staffing optimization initiatives to drive both efficiency and team satisfaction

Who You Are

Experienced in workforce planning, scheduling, or operations optimization preferably in iGaming, BPO, or broadcast

Strong analytical skills, with a mindset for forecasting, data interpretation, and problem-solving

Excellent communicator, fluent in Turkish and proficient in English

Highly organized and able to balance multiple stakeholder needs and shifting priorities

Comfortable in a fast-paced, shift-based work environment

Passionate about improving performance and supporting a high-performing team

Why This Role Matters

Belgrade is quickly evolving into a leading hub for live casino production, with multilingual teams and global studio ambitions. As Workforce Management Specialist, youll play a central role in scaling our Turkish-speaking operations helping us deliver consistent, high-quality live entertainment around the clock.

What We Offer

Competitive salary and performance-based incentives

Relocation package to Belgrade: visa, flights, and accommodation assistance

A key strategic role within a cutting-edge live studio

The chance to work with a talented, multilingual international team

Significant opportunities for professional growth as our Belgrade studio expands

Life in Belgrade

Living in Belgrade means enjoying a vibrant yet affordable European capital. Rich in history, with a growing creative and iGaming sector, the city offers a dynamic quality of life. Whether youre exploring the historic Kalemegdan Fortress, relaxing in cafés along the Danube, or connecting with a thriving international tech community, Belgrade has it all.

If you're ready to shape workforce strategy for a multilingual live studio and grow your career in an exciting new market - apply today. Your next big opportunity awaits in Belgrade!