Account/Process Trainer

About the job: Account/Process Trainer (Clark, Pampanga) Onsite

Work Setup: Onsite (Clark, Pampanga)

Shift: Shifting Schedules

Responsibilities:

Training Needs Analysis: Ability to extend follow-up support on the floor to sustain learning and improve performance.

Curriculum and Course Design: Demonstrates end-to-end understanding of course design methodologies.

Content Development: Demonstrates end-to-end understanding of content development and maintains appropriate methodology.

Course Delivery: Possesses effective delivery/training techniques and methods.

Research Methodology: Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. Ability to identify training needs accurately.

Required Skills:

CS and Tech Domain: Training experience in effective communication, customer service, technical support, and culture

Technology Functional Knowledge: Basic working knowledge of word, Excel, and PPT to complete reporting and documentation efficiently and effectively

High Impact Communication: Excellent oral and written communication skills; Displays pleasant nature with a receptive attitude in order to reflect the true essence of customer service leadership by example.

Analytical Ability: Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues; Arrives at multiple solutions/alternatives, keeping in mind the various stakeholders

Profile Screening Criteria/Checks: Screening according to skills defined above—at least 3 years of training experience in soft skills and customer service.

Requirements:

Graduate of any 4-year course.

At least 2 to 3 years trainer experience in the BPO industry

Preferably with a background or knowledge in tech support.

Excellent oral and written communication.

Benefits:

Quarterly performance bonus.

Outstanding career development opportunities and fast-track career progression.

Enjoy a fair work-life balance.

HMO and life insurance for the employee and 2 dependents for free.