Junior DevOps Consultant with German

What awaits you

Create setups for our markets on Genesys Cloud by using internal add-ons.

Deep understanding of its various components, reporting and data handling

Knowledge of APIs

Depp understanding in call flows (including advances flows)

Good Understanding and configuring of Workforce Management, Quality Manager and Companies

Connecting with CRM Systems for routing and data exchange (CTI, data lookups and posts, transfers) and knowledge on CRM APIs for interconnections

Implement connections to telephony systems (via SIP Trunk), e-Mail, Chat and social messaging (e.g. WhatsAPP, Line)

Interact with central and local departments and the vendor

Request, Problem and Change Management

Escalation management skills and working on improvements

Alignment with the product owner

Ability to adjust to dynamic project requirements

Proficiency in agile/SCRUM environments with Atlassian tools (Confluence, Jira)

What should you bring along

Bachelor's degree in Computer Science, Software Engineering, or a related field

Fast learner with an ability to dive deeply into technical topics and solve them

Ability to explain highly technical solutions in “normal” language to customers

Good documentation skills

Able to work under high pressure

Collaborative and social team player

Experience in working in an Agile environment using Jira, confluence and additional tools

Ability to work in a dynamic international environment with team members in multiple countries and customers around the world

Good understanding of data protection and cloud security topics

Excellent English verbal and written skills

German: Able to understand written and spoken communication