Customer Service Representative

Job Description

A busy company in the Randolph area is seeking a Customer Service Representative to join their growing company. This Customer Service Representative will get the chance to join a dynamic team that works well with each other and offers work schedule flexibility. This Customer Service Representative role involves managing client relationships, addressing inquiries, and ensuring a seamless customer experience. The ideal Customer Service Representative will excel in communication, problem-solving, and attention to detail while supporting various internal teams to deliver exceptional service. Other responsibilities of this Customer Service Representative will include but not be limited to:

Customer Service Representative Responsibilities:

• Respond promptly to customer inquiries regarding products, services, and delivery schedules.

• Process orders, invoices, and payments accurately while maintaining detailed records.

• Investigate and resolve customer issues by identifying solutions and coordinating with relevant teams.

• Update and manage customer account information to ensure accuracy and completeness.

• Provide administrative assistance to the sales department to support their operations.

• Collaborate with logistics, finance, and technical teams to ensure smooth order fulfillment.

• Handle inbound and outbound calls to address customer concerns and provide solutions.

• Monitor customer feedback and contribute to service improvement initiatives.

• Ensure compliance with company policies while addressing client needs effectively.

This Customer Service Representative position is paying between $20.00 and $25.00 per hour depending on experience. If interested in this Customer Service Representative role, appy today! • High school diploma or equivalent educational qualification is required.

• Minimum of 3 years of experience in customer service, preferably in technical or industrial sectors.

• Proficiency in Microsoft Office and other relevant tools for administrative tasks.

• Strong communication skills to interact with international clients, including distributors and corporate accounts.

• Ability to manage multiple priorities while maintaining attention to detail.

• Experience in handling order entry and managing customer accounts.

• Detail-oriented approach with a focus on delivering excellent customer service.

• Ability to work both independently and collaboratively within a team environment.

Full-time