Senior Services Manager

Salary: $62,500.00 - $100,000.00 Annually

Location : Mesquite, NV

Job Type: Full Time

Job Number: 00352

Department: City Manager

Division: Senior Services

Opening Date: 11/14/2025

Closing Date: 12/7/2025 11:59 PM Pacific

Description

Job descriptions/specifications are intended to indicate the essential functions and levels of work difficulty of the position and are not intended to describe in detail all of the position's specific duties and responsibilities nor exclude other duties of similar level or difficulty. Additionally, it is not intended to limit management's rights to assign, direct, and control the work of employees under their supervision.

DEFINITION

Under general supervision, oversees and organize the daily operation of the senior services program, which includes nutrition services, health, recreation, fitness and transportation. Assist in scheduling use of the Senior Center and in the safety of patrons utilizing the facility.

Examples of Duties

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

(Essential functions that the individual who holds the position must be able to perform unaided or with the assistance of reasonable accommodation.)

Serve as a representative of the City of Mesquite, demonstrating a positive attitude and progressive actions through the display of professionalism, courtesy, and appropriate tact and discretion in all interactions with other employees and with the public.

Develop, plan, organize, implement, and evaluate the operations, activities, and services of the senior services program. A main aspect of the position is the nutrition program, which includes congregate and home-delivered meals, U.S.D.A Commodities Program, transportation, and other related tasks.

Manage the planning, coordination, training, supervision, and evaluation of all staff and volunteers, including paperwork required for new hires.

Prepare reports and maintain files and records.

Prepare promotional materials, including flyers, brochures, and press releases.

Purchase supplies, materials, and equipment related to the program.

Manage grant compliance and control budget expenditures.

Prepare program area budget preparation and administration.

Manage nutrition program operations, including food preparation, delivery systems, sanitation and safety activities, and menu planning to assure compliance with State regulations.

Provides for the economical acquisition of program resources, including supplies, food, and equipment, and maintains inventory records.

Answer questions and provide information to the public, investigate complaints, and recommend corrective action as necessary to resolve complaints.

Oversee the cooperative relationship with outside organizations and agencies.

Attend, lead, and participate in staff meetings and training sessions.

Comply with and maintain safety and sanitary procedures.

Be dependable and meet the acceptable attendance requirement at all times.

Follow all applicable safety rules and regulations.

Be available for emergency call-outs, including alarm notifications. OTHER JOB FUNCTIONS:

A. Perform other related duties and responsibilities as required.

Typical Qualifications

QUALIFICATIONS:

The degree of knowledge and ability as outlined under this section is that which is necessary to satisfactorily perform the essential functions of this position.

Knowledge of:

Principles, practices, and procedures used in the planning, development, and administration of a comprehensive senior services program.

Principles of nutrition and food service management, including nutrition needs of older adults.

Recreation and social needs of older adults.

Pertinent local, State, and Federal laws, ordinances, and rules.

Health & Safety procedures.

Report writing and accounting concepts.

Excellent communication techniques and skills, both written and oral. Ability to:

Oversee the development and implementation of senior nutrition meal program, leisure and wellness programs and special events.

Manage, supervise, train, schedule, and evaluate assigned staff and volunteers.

Work flexible hours, including weekends, holidays, and special events.

Write grants, solicit donations, and sponsors.

Work non-standard hours such as evenings, weekends, and holidays. Experience, Education and Training:

Any equivalent combination of training, education, and experience that provides the individual with the required knowledge, skills, and abilities to perform the job. A typical way to obtain the required knowledge and abilities would be:

Education: An Associate's degree from an accredited college or university is required. A Bachelor's degree in a related field is preferred.

Experience: Previous experience in planning, supervising, and evaluating nutrition services and recreation programming.

License or Certificate: Must possess at the time of employment and continuously throughout employment a valid Nevada or "border state" driver's license, as defined by NRS 483 and a Clark County Health District Food Handler Health Card.

Competencies:

Active listening - Effective performers offer their full attention when others speak. They listen actively, giving verbal and nonverbal cues of their interest. When the speaker has finished, they paraphrase what was said to ensure understanding.

Change Agility - Effective performers are adaptable. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of ambiguity. They understand and use change management techniques to help ensure smooth transitions.

Conflict Management - Effective performers recognize that conflict can be a valuable part of the decision-making process. They are comfortable with healthy conflict and support and manage differences of opinion. They thwart destructive competition or friction, and use consensus and collaboration to debate and resolve issues.

Creativity - Effective performers generate original ideas, encourage new ways of thinking, explore options, and develop innovative solutions. They challenge pre-existing conceptions and offer alternatives. They find new ways to look at old problems. They encourage others to challenge old assumptions and try innovative improvements.

Delegation - Effective performers willingly entrust work to others. They provide clear guidelines, monitor, redirect, and set limits as needed. They provide challenging assignments whenever possible, sharing the authority and providing resources and support that empower others to meet their expectations.

High Standards - Effective performers establish and model standards that guarantee exceptional quality and necessary attention to detail. They continually seek to improve processes and products, and hold staff accountable for quality. They find best practices, share them, and then improve upon them.

Influence - Effective performers are skilled at directing, persuading, and motivating others. They are able to flex their style to direct, collaborate, or empower, as the situation requires. They have established a personal power base built on mutual trust, fairness, and honesty.

Mission Focus - Effective performers understand and support the organization's mission - its core purpose for being. They believe in the mission, value it, and are committed to it. They communicate it to staff, stand behind it, and interpret its applications for others. They frequently refer to the mission and incorporate it into daily activities.

Organizing and Planning - Effective performers have strong organizing and planning skills that allow them to be highly productive and efficient. They manage their time wisely, and effectively prioritize multiple competing tasks. They plan, organize, and actively manage meetings for maximum productivity.

Relationship Building - Effective performers understand that a primary factor in success is establishing and maintaining productive relationships. They like interacting with people and are good at it. They devote appropriate time and energy to establishing and maintaining networks. They initiate contacts readily and maintain them over time. They are able to utilize relationships to facilitate business transactions.

Supplemental Information

WORKING CONDITIONS:

Work is performed under the following conditions:

Physical Requirements:

Work is generally performed indoors in a climate controlled environment. .Employee is subject to high level of public contact. Duties require sufficient mobility to work in a typical office setting and use standard office equipment, including a computer; sustained posture in a seated position for prolonged periods of time. Physical exertion is present due to bending, reaching, kneeling, walking, sitting, twisting or standing for periods of time; general manual dexterity required; audiovisual and linguistic acuity requirements. Must be available to attend evening and weekend meetings and programs and respond to emergency situations. Must carry/lift/push or pull loads of up to 25 lbs.

Job Hazards/Risk factors:

Employees risk physical hazard from working around hot equipment stoves, ovens and slippery floor surfaces.

Position is considered safety sensitive and is subject to drug testing

The City of Mesquite is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals. The City of Mesquite encourages both incumbents and individuals who have been offered employment to discuss potential accommodations with the employer.

City of Mesquite offers a complete benefits package to full-time employees including:

Health Insurance

Dental and Vision Insurance

Life Insurance

Short-term and Long-term Disability Insurance

Holidays

Vacation and Sick Leave Time

And more Please click on the link Compensations & Benefits to learn more.