Safety Services Officer

Job Description

Job Title: Safety Services Officer

Department: Facilities

Reports To: Manager of Safety Services

Location: Onsite, 300 West Broad Street, Columbus, OH, 43215

Employment Classification: Part-Time

About NVMM

We serve as a national home of honor and remembrance for Veterans from all branches and all eras of military service throughout our nation's history, in times of peace and war. The National Veterans Memorial and Museum (NVMM) is a powerful and personal experience designed to give a voice to every man and woman who answered the call for our country. This is neither a war memorial nor a military museum. The NVMM takes visitors on a narrative journey telling individual stories and shared experiences of Veterans throughout history. Founded on October 27, 2018, the mission and vision of the National Veterans Memorial and Museum is To honor all Veterans, elevate their stories, and amplify the power of service for everyone, everywhere.

Position Overview

The Safety Services Officer supports a safe, welcoming environment for all who visit NVMM. This position maintains a consistent presence throughout the museum and grounds to monitor safety conditions, respond to incidents, and provide professional, guest-focused support. By remaining attentive, approachable, and solutions-oriented, the Safety Services Officer helps ensure positive visitor experiences while safeguarding museum staff, guests, and property, serving as both protector and ambassador to reinforce NVMM’s reputation as a trusted and respectful community space.

Essential Job Responsibilities

Safety and Security Prescence

Provide visible patrols and maintain a professional presence throughout the museum and grounds.

Monitor security systems, cameras, and alarms; respond promptly to unusual activity.

Assist in ensuring all guests have safe, positive experiences while visiting NVMM.

Emergency Response

Respond to medical emergencies, security incidents, and facility alarms.

Follow established emergency procedures and assist with evacuations when necessary.

Complete incident reports accurately and promptly.

Guest Interaction and Support

Serve as a first point of contact for guest inquiries related to safety and security.

Provide directions, assistance, and reassurance to guests and staff in a courteous manner.

Support museum events and programs with crowd management and safety oversight.

Team Collaboration

Work closely with fellow Safety Services Officers and report directly to the Manager of Safety Services.

Participate in safety drills, training sessions, and ongoing professional development

Communicate effectively with Facilities, Museum Operations, and other departments to ensure seamless operations.Qualifications

Military Veterans, transitioning service members, and military spouses are encouraged to apply. Military experience (leadership, logistics, operations, communications, security, technical roles) is recognized as equivalent to relevant civilian experience. If your MOS/AFSC/Rating aligns with this role, we invite you to apply even if you do not meet every listed qualification.

Required

1–3 years of experience in security, public safety, customer service, or related field

Strong situational awareness and sound judgment under pressure

Strong verbal and written communication skills

Demonstrated ability to remain calm, professional, and courteous during emergencies or conflict

Ability to work effectively with diverse audiences, including guests, staff, and vendors

Ability to follow established policies, procedures, and emergency protocols

Successful completion of a background checkPreferred

Experience working in a museum, cultural institution, public venue, or hospitality environment

Formal security training or coursework (e.g., public safety, emergency management)

Prior experience completing incident reports or documenting safety concerns

Familiarity with security systems (e.g., CCTV, access control, radios)

CPR, First Aid, and/or AED certificationWork Environment and Physical Requirements

Hybrid environment, including office, museum public spaces, and occasional outdoor settings

Ability to work evenings, weekends, and holidays as needed

Ability to stand/walk for extended periods and lift/push/pull up to 50 lbs

Occasional exposure to varying temperatures and weather conditions during outdoor activities

Must be able to remain alert and attentive during prolonged periods of activity

Must be able to operate security and emergency equipment as needed

Compensation & Benefits

Part-time employees are eligible for wellness resources that support their well-being including paid time off and an Employee Assistance Program.

EEO Statement

We are an Equal Opportunity Employer, committed to fostering a diverse and inclusive team. We do not discriminate against any employee or applicant based on actual or perceived characteristics protected by applicable federal, state, or local laws.

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