Guest Services Representative

GUEST SERVICES REPRESENTATIVE

Reports to: Tour Sales Supervisor

Category: Seasonal (April- September 2026 in Hoonah, Alaska)

Salary Range: Seasonal $18.00 plus bonus potential

Summary:

Guest Services Representatives sells tickets, ensure guests meet the required excursion requirements, ensure guests sign excursion waivers (as required), announce excursion departures, escort guests to their tour vehicle, load guest on the assigned gondola and ensure timely departures of assigned tours.

Essential Duties and Responsibilities:

Conduct all activities and decisions according to Icy Strait Point's guiding principles: BAP: Best, Authentic, Profitable Cruise Destination

Provide excellent customer service to all ISP guests

Sell and provide guests with information about all tours available at Icy Strait Point

Work as greeters to welcome guests and conduct guest orientations and line control

Conduct functions, such as:

Checking guests' weight

Verifying driver's license information

Ensuring guests fill out waivers, as required

Secure bag check area

Escort guests to tour vehicles or gondola and ensure timely tour departure

Responsible for the safe and orderly traffic of passengers on/off an aerial gondola cabin or tour

Communicate clearly with tour guides, drivers, supervisors, gondola operators and management

Promote other Icy Strait Point venues, distribute literature and/or sell merchandise

Assist within programs wherever needed

Responsible for the safe and orderly traffic of passengers on/off an aerial gondola cabin or tour

Ability to work individually and as a team member when necessary

Other duties as assigned.

Requirements:

Adequate knowledge or willingness to learn about Tlingit culture

Must be able to learn a Tlingit Introduction

Knowledge of the local area (marine life, plants, animals, birds)

Must have good verbal communication; patient and able to lead groups of kids as well as adults

Strong commitment to Safety

Ability to learn, retain and present excursion information to guests in an accurate manner.

Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise

This is a safety sensitive position that is subject to drug testing

Must be 18 years of age or older

Physical Requirements & Work Environment:

Willing to live in a remote, rural community

Comfortable traveling by small plane or ferry to and from a remote setting

Able to walk and drive on gravel roads in inclement weather

Capable of moderate physical activity including standing, walking, reaching climbing, and lifting weight in excess of 25lbs; able to visually identify safety hazards

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.