Service Coordinator

Kinetico is looking for a Service Coordinator to join our growing Columbus team! The Service Coordinator answers calls and emails from customers, schedules product installation and service calls, proactively performs outreach to customers to inform of additional product sales and service offerings, solicits sales and administers the customer account.

Key Responsibilities:

Schedules product installations and service calls. Ensures documentation provided to the Service Technician is complete with all information necessary to service the customer.

Answers incoming calls and emails, assesses customer needs, and selects appropriate course of action based on established procedures.

Contacts current customers by phone or in writing to offer ancillary services such as filter changes, resin changes, or salt sales and prepares out of warranty letters to solicit interest in product or service upgrades.

Logs calls and email conversations with customers into CRM and performs to various metrics.

Maintains product installation and warranty information within the applicable database.

Performs counter sales and assists customers with the purchase of products sold in the retail store.

Performs workorder completion after confirming pricing and sales information.

Provides back-up support as needed to other in-house sales and service-related employees and assists the Technicians as required to ensure satisfactory customer service.

Maintains a clean and safe work and retail environment.

This list of responsibilities is not exhaustive. Other duties may be required to be undertaken which fall within the scope and general level of responsibility attached to the role.

What you will need to succeed:

High School Diploma is required; an associate degree is preferred.

3-5 years' experience working in a customer service-oriented role.

Experience with Salesforce preferred.

Must be professional, show initiative, multi-task, and work in a fast-paced environment.

Must have a strong work ethic, be self-motivated, goal oriented, and have above average organizational and time management skills.

Must be able to prioritize and be flexible to change priorities as needed.

Must have a proven "customer-centric" focus; understand customer service, and the value of creating a positive experience for the customer.

Must be comfortable making cold calls to customers and developing leads.

Must have strong interpersonal, written, grammar, and verbal communication skills.

Must have experience with Microsoft Office Suite, including proficient abilities with Word and Excel.

Must be dependable and have integrity.

Must have knowledge of business, administrative, and clerical procedures, and systems.

Experience with Salesforce preferred.

Key Performance Indicators:

Meets upselling sales goal.

Accurately and confidentially manages all customer service information.

Work is professional, timely and of good quality.

Compensation:

Hourly plus Commission Opportunities

Travel:

100% local travel

Location:

Columbus, OH

Physical Requirements

Frequent standing, walking, bending, and reaching.

Frequent lifting of up-to 50 pounds and maneuvering up-to 100 pounds with a dolly.

Occasional lifting up-to 125 pounds.

Ability to use hand tools and work with small parts.

Why Join Kinetico:

Medical, Dental, Vision and Prescription Drug Insurance Coverage

Employer Provided Life Insurance, Short-Term and Long-Term Disability Benefits

401(k) Contribution Matching Program

Employer Funded Defined Contribution Plan

Paid Vacation, Holidays and Community Service Volunteer Time-off Benefit

Wellness Program

Educational Assistance Reimbursement Program

Our Commitment and Difference:

Founded in 1970, Kinetico was started by two engineers who pioneered the development of non-electric, fully automatic water treatment systems. Evolving from the Tangent Company, a small consulting design firm, Kinetico soon became a global organization of independent dealers, international distributors representing nearly 100 countries. Through the dedication of its founders, employees and distribution network, Kinetico has experienced tremendous success. The company has grown from a two-man, creative undertaking into a strong and dynamic organization.

Innovative technology and a strong commitment to customer satisfaction have distinguished the company and positioned Kinetico as a leader in today's ever-changing water treatment industry manufacturing water softeners, along with a wide range of systems that improve water quality for general use, as well as those that provide high-quality drinking water for consumption. Kinetico products are Third Party certified to confirm quality and performance and complimented by the most comprehensive warranties in the industry.

Kinetico is part of the Axel Johnson Group of companies, a global organization and fifth generation company that continues to be successful in developing leading businesses.

Kinetico Incorporated is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

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