Communications Coordinator

Shawano County is organized according to Chapter 59 of the Wisconsin Statutes. The following is the County's Mission Statement and Policy on Quality:

"The primary mission of Shawano County is to provide all County citizens with cost-effective, prompt and high-quality County services. Quality is the extent to which a product or service conforms to requirements and meets or exceeds customer expectations."

*It is the policy of Shawano County to recruit and select the most qualified persons for positions in the County's service. Recruitment and selection shall be conducted in an affirmative manner which ensures open competition and provides equal employment opportunity as protected by state or federal law. If you need any accommodations during the recruitment or employment process because of a disability, please notify Human Resources to ensure appropriate accommodations can be made.

Shawano County is pleased to offer our full-time employees (30+ hours/week) a comprehensive benefits package including:

Paid Time Off - Earn just under 5 weeks in your first year when working 40 hours/week

Nine (9) Paid Holidays

Health Insurance including vision coverage with option of a high or low deductible health insurance plan.

County-funded Health Reimbursement Account or HSA depending on health plan selection.

Prescription Drug Plan

Gym Membership Discounts

Dependent Flexible Spending Account

Dental Insurance

Long and Short-Term Disability

Critical Illness and Accident Insurance

Employee Assistance Program

Life Insurance

State Pension Plan

Deferred Compensation (457) Retirement PlansShawano County is pleased to offer our part-time employees (regularly scheduled to work 24-29 hours/week) a comprehensive benefits package:

Paid Time Off

Paid Holidays

Life Insurance

State Pension Plan

Gym Membership Discounts

Employee Assistance Program

Job Summary

Under the direction of the Communications Supervisor, the Communications Coordinator is responsible for the daily operations and oversight of the Shawano Communications Center. Additionally, the Communications Coordinator is responsible for providing training, direction, supervision, and leadership to Communications staff.

Work may be performed on various shifts.

Essential Duties & Responsibilities:

-Serves as a resource to staff interpreting dispatch policy & procedure, Sheriff's Office policy & procedure, and County policy & procedure.

-Serves as next in command in the absence of the Communications Supervisor.

-Participates in the interview process for hiring new Telecommunicators. Makes recommendations regarding the selections, promotions, and discipline of supervised personnel.

-Oversees Communications Training Officer Program; provides direction and advice to Communications Training Officers to ensure consistent training processes.

-Assist Communications Supervisor in oversight including: evaluating, counseling, training, and advising Communications staff regarding duties, responsibilities, and priorities within the Communications Center.

-Analyzes and evaluates the effectiveness of organizational operations and recommends new or revised methods, policies, procedures, or work rules.

-Assists the Communications Supervisor with Communications Center staffing; ensuring appropriate daily shift coverage and approval of short notice time off requests and/or flex time usage.

-Inspects and reviews the work of all team members.

-Performs periodic review of data entry information and conducts or assigns necessary tasks to ensure accuracy and completeness.

-Monitor and complete a check of Communications Center equipment condition and the security of the office during each assigned shift.

-Monitor and ensure compliance with all statutes, ordinances, rules, and regulations as they apply to the Communications Division and its assigned personnel.

-Serves on call to aid in operational problems or concerns within the Communications Center or Sheriff's Office as needed.

-Participates in public relations events; to include in office or out of office activities.

-Attends monthly Command Staff meetings

-Attends quarterly Telecommunications Command Staff meetings

-Performs Telecommunicator duties as required, covers overtime hours as part of staffing.

-Any other duty as assigned.

Work Requirements:

-Associate Degree and/or relevant work experience of 5+ years.

-A minimum of five years of full-time duty as a dispatcher for Public Safety.