Sales Training Specialist

What You’ll Do:

As Sales Training Specialist, you’ll support firm-wide operations and sales training initiatives for student, conventional, and new-development multifamily housing properties, as well as the corporate team. This role primarily delivers sales and hospitality training, facilitates operational excellence, and ensures alignment with company standards and best practices. The Specialist works closely with the National Operations Trainer to provide a cohesive training plan that optimizes team performance and drives organizational goals.

What You'll Own:

Facilitate in-person and virtual sales and hospitality training classes for site teams on a regular and recurring basis. Oversee class registration, communication, and logistics for training sessions.

Shadow on-site team members throughout the Columbus area, provide niche sales training and real-time feedback and coaching.

Collaborate with the National Operations Trainer to build creative and educational training curricula, manuals, videos, and visual aids around provided content that challenge and energize employees to perform at high levels on both the corporate and site level.

Conduct skills gap analyses and follow-up studies to identify areas for sales or service improvement, including telephone sales, customer experience, closing percentages, and follow-up scores.

Track and report on sales metrics, occupancy trends, and operational KPIs.

Stay up to date with the latest market trends and demands of multi-family leasing to develop new approaches and techniques for sales training programs.

Collaborate with the National Sales team for standard operating procedure best practices and optimization. Shadow and coach team members to ensure operational consistency and policy adherence.

Lead the Mystery Shop Coaching program and support national benchmarking.

Assist with troubleshooting Learning Management System (LMS) issues and support the training email box and helpdesk ticketing center

Support annual compliance re-certification management & on-going compliance management.

Exemplify and promote the desired culture and philosophies of the organization through leading with a positive attitude.

Participate in overall training department duties as assigned and adapt to changes within the firm.

Who You Are:

A masterful executor. You get things done and approach problems with viable solutions. You optimize performance in the face of diversity, achieve big goals, and manage complex projects in a fast-paced environment with many moving pieces and stakeholders and ensure goals reach or surpass the finish line.

A captivator. You have strong verbal, written and interpersonal communication skills including public speaking and presentation skills. You engage our employees and foster an environment that makes learning exciting.

A supportive team player. Putting corporate culture and the importance of training first, you build relationships across lines of difference, inspire and motivate others to buy into our vision, communicate effectively in all formats, give and receive feedback fluidly, collaborate across multiple departments within the firm, and model/hold a high bar of excellence.

A sales and customer service guru. You understand how successful sales techniques and customer service is delivered and train others to approach residents, prospects, and vendors with a positive, friendly attitude and take pride in providing top-notch service by building long-term relationships and going above and beyond customer expectations. You personally take responsibility for and quickly rectify mistakes and train others to respond to complaints in a timely and empathetic manner.

What You'll Bring:

Bachelor’s degree, preferably in Real Estate, Human Resources, Training, or related field.

3-5+ years’ experience training in a property management environment required; specifically, positions held in Leasing Manager and Property Manager roles.

Project Management experience, preferably designing and implementing training programs across multiple levels of employees and within multiple locations for an organization.

Experience with the Microsoft Office Suite, especially PowerPoint.

Ability to travel to Columbus local communities on a weekly basis; out of state travel may be required on occasion.

Our Company:

Built on the foundation of over 20 years of friendships, Coastal Ridge is a vertically integrated multifamily real estate operator, investor, and developer whose unique approach successfully combines data and experience. Supported by over 800 real estate professionals with deep sector expertise, we have quickly grown into a leader in the multifamily industry. Our values are based on relationships and driven by honesty, integrity, and trust.

What You’ll Get:

As a Coastal Ridge Real Estate associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.