Implementation Management

This job role is responsible for the coordination, management, and execution of data center services utilizing a team of dedicated technicians when on-site activities must be performed. This person will ensure that technicians are continuously available to respond to customer tickets and are performing to expected Service Level Agreement (SLA) levels. They will also ensure that work is executed within OHS requirements and to Ericsson standards. The role is a local function residing in Columbus, Ohio.

RESPONSIBILITIES AND OUTCOMES

Customer Communication

• Communicate with customer on a regular basis, establishing a relationship built on trust

• Issue well-written detailed reports to customers on a regular basis as agreed

Internal Interactions

• Attend internal coordination and progress meetings, providing updates as needed.

• Speak up with observations and suggested improvements

• Integrate improvements within the on-site ways of working

Leadership Behavior

• Manage ticket assignments and workforce availability

• Supervise 3rd parties' on-site activities

• Address and resolve conflicts immediately and professionally

• Perform daily visual inspections of work area to detect safety, performance and cleanliness issues

Safety Focus

• Adhere to OHS framework

• Complete safety audits of 3PP & self-audits regularly

• Prepare site specific risk assessment

• Report facility failure which has potential to harm personal health and safety

• Ensure appropriate PPE is made available and properly used at all times while on site

• Immediately report OHS incidents and near misses in the reporting tool

• Intervene to correct unsafe behavior by 3rd party worker and report to 3PP and Ericsson project manager

Project Execution

• Coordinate activities and ensure that all disciplines directly involved in the project are performing in line with the project goals, costs and objectives

• Ensure that the agreed implementation schedules and guidelines are followed and enforced

REQUIREMENTS

• Possess a degree, formal qualifications, and an extensive amount of practical hands-on data center knowledge to complete work independently receiving minimal guidance

• Project management experience and proven track record managing and meeting cost, quality and timeline targets

• Accountable for own contributions and for providing guidance to customers and new team members

• Ability to make sound judgements based on experience to solve problems independently

• Can explain detailed and/or complicated information to the customer and team in a clear, concise and calm manner

• The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation

• Physical requirements include work at heights on ladders, the ability to lift 50 lbs without assistance and walk long distances between campus sites.

• Commitment to build knowledge of the company, processes and customers on an ongoing basis

EXPERIENCE and QUALIFICATIONS:

• Minimum of 5 years of hands-on data center experience, preferably focused on transport

• Minimum of 2 years of supervisory experience

PREREQUISITE REQUIRED TRAINING/CERTIFICATIONS:

Supplier is responsible for ensuring that Personnel have the necessary qualifications and certifications required to perform the Work described herein prior to beginning Work, including OSHA 10-hour and 30-hour General Industry certifications, CPR/First Aid, Ergonomics, and any refresher training required to maintain such certifications. Supplier is responsible for tracking and will pay for forty (40) hours of training required for the Work per 12-month period including training fees, all training time, and any travel expenses and compensable travel time required to attend training. Ericsson will be responsible for the time attending required weekly safety shorts and any additional training that is required for the Work and approved in advance by the Ericsson Resource Manager.

ADDITIONAL INFORMATION:

Supplier Personnel are expected to be in market and at the customer campus 5 days per week, at least 9 hours per day. *Note that Supplier is responsible for compensable travel time and expenses related to ensuring Personnel is in the Base Market at the start of the assignment and for Personnel's demobilization out of the Base Market at the end of the assignment. In addition, Supplier is responsible for paying Personnel for compensable travel time to the first work site as designated by Ericsson and from the last worksite back home or to the hotel. Travel time (as opposed to mileage reimbursement) shall not be charged to Ericsson and Ericsson shall not pay Supplier for any such time. Personnel may charge compensable travel time between worksites during a workday in Ericsson's time and expense tool. Supplier is also responsible for paying Personnel for all administrative time, for example, time spent setting up a computer, communicating with Supplier, completing paperwork or training required by Supplier, entering time into Supplier's timekeeping system, etc. No administrative time may be charged to Ericsson or entered in Agency Handler without approval by the Ericsson Resource Manager. Bill rates include, and Supplier is responsible for, (i) all reasonable living expenses within the Base Market; (ii) a smart phone with WiFi tethering, (iii) a laptop computer appropriate to meet the requirements of the assignment, and (iv) any other tools reasonably requested by Ericsson in order to meet the requirements of the assignment. Supplier is required to have its own timekeeping system to accurately record all hours worked by Personnel. Supplier is responsible for ensuring Personnel accurately record all time worked (whether it is chargeable to Ericsson or not) in Supplier's timekeeping system and properly paying Personnel for that time, including any compensable travel time, training time, administrative time, etc., as applicable.