Sales/Marketing Program Support

Job Id: ATTJP00039858

Title: Sales/Marketing Program Support

Duration: 12 Months+ (Good possibility of extension)

Location: Remote

Job description:

Remote position

Need to have ability to travel to on-site customer locations for critical meetings such as a quarterly business review.

Work Hours: Flexible but must be generally available during CST business hours. OT is not optional; candidate will be paid for 40 hours per week maximum.

Top skills required:

Key Roles and Responsibilities:

Typical tasks may include, but are not limited to, the following:

Customer Relationship Management: Serve as the primary point of contact for customers, fostering long-term relationships to become a trusted advisor, and staying proactively engaged to ensure the product or service is functioning as intended and adding expected value.

Product Expertise and Strategic Recommendations: Leverage deep knowledge of client industries, products, and market roles to provide expert guidance, enhance customer awareness, and make strategic product recommendations, while identifying renewals, migrations, upsell, and cross-sell opportunities to achieve desired customer outcomes.

Performance Tracking and Strategic Development: Monitor customer usage, satisfaction, risk, and success metrics, providing regular reports and insights, and assisting in the development of strategic direction and positioning of focused projects to drive customer engagement, retention, and growth.

Knowledge Transfer and Feedback Loop: Conduct knowledge transfer through delivering training and minimal technical guidance, providing feedback to product development teams on service offering improvements, and conducting complex work, unsupervised, with extensive latitude for independent judgment.

Job description:

Serve as the primary post-sale consultative partner, leveraging in-depth industry and product knowledge to drive customer satisfaction, maximize product value, and ensure effective adoption and utilization, ultimately enhancing client relationships and delivering measurable business outcomes.

Job Contribution:

An experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge.

Leads significant projects with strategic autonomy, influencing executive decisions.

Mentors less experienced staff, implements long-term plans impacting the organization, and frequently collaborates with senior leadership.

"Artech is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected."