Dispatcher / Company Administrator

Location: Alabaster, AL

Type: Full-Time

Job #22484 FULL TIME IN -OFFICE

Boulo Solutions is partnering with a well-established heating and air conditioning company based in Alabaster, Alabama, dedicated to delivering top-quality service and comfort to our residential and commercial customers. The team is growing, and we're looking for a dependable, customer-focused Dispatcher / Company Admin to join the office team.

Job Title: Dispatcher / Company Administrator

Location: Alabaster, Alabama

Schedule: Monday - Friday, 7:00 AM - 5:00 PM

Salary Range: $50-60k based on experience

Position Overview:

The Dispatcher / Company Administrator will be responsible for managing daily customer communications, coordinating service schedules, and supporting overall office operations. This position works closely with an experienced dispatcher (10+ years) who will provide hands-on training and mentorship. This is a full-time, in-office role in a fast-paced environment.

Key Responsibilities:

Answer and manage a high volume of inbound calls with professionalism and courtesy

Communicate with customers to understand their service needs and schedule appointments

Dispatch technicians and trucks efficiently based on service area, workload, and priority

Learn and utilize ServiceTitan software (training provided)

Process customer payments and maintain accurate records

Support office operations, paperwork, and communication with field staff

Provide excellent customer service and represent the company with integrity and respect Qualifications:

Previous experience in customer service, office administration, or dispatching preferred

Strong communication and organizational skills

Ability to multitask and stay calm in a fast-paced environment

Basic computer proficiency; experience with scheduling software a plus

Reliable, punctual, and professional demeanor

Willingness to learn and work as part of a team Compensation & Benefits:

Salary: $50,000 - $60,000 annually (based on experience)

Pay Schedule: Paid weekly

Benefits: Health insurance, 401(k)

Time Off: 2 weeks paid vacation after the first year of employment

Bonuses: Eligible for performance-based spot bonuses