Hillcrest Patient Services Representative PRN

Title: Patient Services Representative

Location: Hillcrest Novant Health Urgent Care Center

Status: PRN

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Novant Health Urgent Care? Here's What We Offer!

Competitive wages with annual market data review

Incentive Pay Program

Continuing Education Reimbursement

UpToDate Subscription

Generous PTO

403(b) with 100% vested match

Health, Dental, Vision Insurance

Health Reimbursement Account

Flexible Spending Account

Short term and Long-term Disability

Whole and Term Life Insurance

Rewarding Careers

Great working environment What Are We Looking For?

Novant Health Urgent Care is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assisting our patients with paperwork, maintaining the sign-in sheet, and the overall appearance of the front office. The PSR also ensures the accuracy of the patient's demographics, enter charges into the system and collects co-payments as needed.

Key Responsibilities

Recognizes patient distress and acts as necessary.

Greets patients and ensures that the sign in process is completed. Informs patients of the approximate wait time and explains elongated waiting periods.

Verifies patient insurance eligibility via telephone, fax, or Internet, collects co-payments. Also corrects information in patient demographics and changes with insurance carriers.

Answers incoming calls and schedules appointments as needed.

Cleans counters, empties trash, and cleans waiting room and up-front area.

When needed, refers patients to the billing department for assistance after researched by center.

Performs daily balancing (proofing / posting). Takes deposit to bank as needed.

Copies patient medical records and sends them out when requested.

Files charts-must be able to go up / down ladder, bend / lift overhead up to 20 lbs.

Assists in training new employees. Maintains compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Workplace Violence, OSHA / HIPAA.

Completes PSR career development program within first year of employment.

Other duties as assigned. Do You Have What It Takes?

A good candidate will bring with them:

High School diploma or equivalency

Customer service experience

Medical terminology knowledge

Computer skills

Willing to work 12-hour shifts and weekends

Willing to work at other centers as needed

Effective verbal and written communication skills

Ability to reflect our mission, vision, and values through actions and conduct. An ideal candidate would also have:

Previous experience working in a patient services representative position.