Customer Service Associate

Description

At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey-an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Associate is critical in ensuring we meet that goal. This person serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries and keeping customers informed of their order status. The Customer Service Associate is responsible for executing all office operations.

Some of the functions the Customer Service Associate will perform:

Embodies our values: Adventure Guides, Serve Others and Own It

Assists in fostering an energetic and positive working environment

Frequently communicates with customers via phone

Partners with all team members to create an easy transaction and great in home delivery service

Develops strong relationships with customers who shop with us in-store and online

Listens to the customers' needs and presents possible options Requirements

The Ideal Candidate will have, among other skills and abilities:

High school diploma or general education degree (GED); or equivalent combination of education and experience

Ability to read, write and comprehend simple instructions, short correspondence, and memos

Ability to effectively present information in one-on-one and small group situations to customers and team members

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Demonstrated ability to handle customer calls displaying good phone skills

Track record of serving others and putting team goals first

Owners mindset; takes ownership over everything within scope of responsibility

Embody an adventure guide; passion for the business, bringing curiosity and innovation to the job

Proactive approach; identifies and solves problems

Adaptability; flexible to shifting priorities and a changing environment

Desire to continuously improve

If you are selected for an interview, a formal job description is available. Your interviewer can answer any questions you may have about your role in our company.