Manager, Merchant Engagement Strategy

Questrade Financial Group (QFG) through its companies – Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc. – provides securities, foreign currency investment, professional investment portfolios, mortgages, real estate services, financial services and more. QFG uses cutting edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will constantly move forward, bring the future of fintech into existence, and work with a collaborative team that cares deeply about our mission and each other. Our culture of innovation lets technology serve people – both our team and our customers. We see AI as a collaborative, transformative enabler and are seeking forward thinking individuals who can effectively integrate it into their daily work.

What’s in it for you as an employee of Flexiti?

Health & wellbeing resources and programs

Paid vacation, personal, and sick days for work life balance

Competitive compensation and benefits packages

Work life balance in a hybrid environment with at least 3 days in office

Career growth and development opportunities

Opportunities to contribute to community causes

Work with diverse team members in an inclusive and collaborative environment

Manager, Merchant Engagement Strategy

The Manager, Merchant Engagement Strategy serves as the vital link between Flexiti and its valued merchant partners. You will cultivate strong, mutually beneficial relationships, ensuring our partners’ success fuels Flexiti’s growth by deeply understanding merchant needs and strategically aligning them with our business objectives to expand our market reach and achieve our strategic goals.

Responsibilities

Lead regular partner engagements, serving as the main point of contact for all strategic and operational discussions.

Actively listen to merchant pain points, business objectives, and growth opportunities.

Clearly articulate Flexiti’s value proposition, new product offerings, and strategic direction to partners.

Develop and maintain trust based relationships with key stakeholders within partner organizations.

Proactively identify and assess specific merchant needs and challenges using partner calls and market analysis.

Collaborate cross functionally to develop tailored solutions that balance merchant needs with Flexiti’s overarching business goals.

Support merchant onboarding by identifying and implementing innovative marketing strategies to generate awareness and drive engagement with newly onboarded merchants.

Monitor industry trends and competitive landscapes to anticipate partner and merchant needs.

Work closely with the marketing team to align on merchant marketing strategies and campaigns.

Communicate partner feedback and merchant needs to the marketing team to inform content development, campaign execution, and promotional efforts.

Assess marketing team capacity in relation to upcoming partner initiatives and merchant requests.

Document and raise detailed tickets to the marketing team for new projects, campaign support, and content creation, ensuring all necessary information is provided for prioritization.

Follow up on marketing initiatives to ensure timely delivery and alignment with partner expectations.

Track and report on key performance indicators related to partner engagement, merchant satisfaction, and joint initiative success.

Provide regular updates to internal stakeholders on partner status, challenges, and opportunities.

Identify areas for improvement in partner processes and communication.

Qualifications

3 5 years of marketing campaign experience, such as partnership marketing and/or targeted marketing, preferably within a retail or financial services industry.

Minimum 3 years in a partner facing role (account management, partner management, business development, or similar).

Proven track record of building and managing partner relationships and driving mutually beneficial outcomes.

Experience identifying client/customer needs and translating them into actionable strategies or solutions.

Superior verbal and written communication skills, with the ability to articulate complex concepts clearly and persuasively to diverse audiences. Strong active listening skills.

Strong analytical skills with the ability to identify core problems, gather relevant information, evaluate options, and propose effective solutions.

Demonstrated ability to work effectively and collaboratively with cross functional teams (Marketing, Sales, Product, Operations) to achieve shared goals.

Self motivated with a strong sense of ownership and the ability to take initiative in identifying opportunities and addressing challenges.

Excellent organizational skills, managing multiple priorities, projects, and deadlines in a fast paced environment.

Meticulous attention to detail when assessing needs, documenting requirements, and raising tickets.

Ability to adapt to changing priorities, market conditions, and business needs.

Additional Information

This role requires in office presence 3 days a week.

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At Questrade Financial Group of Companies, we are committed to fostering a diverse, inclusive and accessible work environment. Individuals are treated with dignity and respect, and the unique skills and experience you bring will be valued. Our team reflects the diversity of the communities we serve and operates in a collaborative, diverse environment that pushes boundaries to bring the future of fintech into existence.

Questrade Financial Group of Companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs. #J-18808-Ljbffr