Service Advisor - 2 yrs Experience in Automotive - San Rafael

Requirements: High school diploma or equivalent; associate degree preferred Previous experience in automotive service or customer service Strong knowledge of automotive systems and repair processes Excellent communication and interpersonal skills Ability to multitask and manage time effectively Proficiency with service management software and tools Strong problem-solving and organizational skills Customer-focused attitude with a professional demeanor Valid driver’s license and clean driving record Ability to work flexible hours, including weekends Responsibilities: Greet customers and assess their service needs Create detailed service orders and repair estimates Communicate with technicians to determine repair timelines Explain recommended services and costs to customers Follow up with customers regarding service status and completion Ensure all repairs are completed to company and safety standards Maintain accurate records of services and transactions Handle customer complaints and resolve issues promptly Promote additional services and maintenance packages Coordinate with parts department for necessary components

Job Type: Full-time