Employer Services Coordinator

Job Details

Job Location

417 Washington Street - Columbus, IN

Job Category

Insurance

Description

Job Title:Employer Services Coordinator

Reports To:Director of Customer Experience

Exempt/Non-Exempt: Non-Exempt

The Employer Services Coordinator's main responsibility is to support clients and brokers primarily via phone and email correspondence on inquiries or issues that arise. This position is expected to deliver excellent customer service by researching and responding to client and broker inquires in a timely manner.

Key Responsibilities:

Provide primary support for SIHO clients and brokers on day to day inquiries and issue resolution

Create, update, and distribute appropriate documents that assist in improving SIHO's service to customers.

Assist with new account implementations, client orientations, open enrollment sessions and quarterly reviews, as needed

Identify and communicate process improvement opportunities to prevent repeat calls on the same topic.

Actively engage in tasks that continuously reduce repeat calls to all departments and escalated calls to Employer Services Team.

Assist in the development of and the implementation of internal controls and procedures.

Qualifications

Minimum Skills Requirement:

Possess a passion for customer service

Two years experience in customer service or related environment

Knowledge of the managed health care industry preferred

Demonstrated ability to solve complex benefits problems

Excellent writing and speaking skills

Computer literate in Microsoft Excel and Word. (Experience in Publisher and Access helpful)

Ability to work at a self-directed pace in a changing, multi-task environment

Professional appearance and presence

Must be able to travel to other locations and at times may require an overnight stay

Bachelors Degree preferred or equivalent work experience

Other:

(internal candidates) Current PMAS performance evaluation of "3" or higher