As a car rental agent you will play a crucial role in the customer service and sales operations of our car rental company. Duties and responsibilities typically include:
Customer Service:
Greeting Customers: Welcome customers warmly and assist them with their rental needs.
Answering Inquiries: Respond to customer questions about vehicle availability, rental terms, pricing, and policies.
Resolving Issues: Address and resolve customer complaints or concerns promptly and professionally.
Rental Process
Taking Reservations: Handle incoming reservations via phone, email, or online booking systems.
Processing Rentals: Complete rental agreements, explain terms and conditions, and ensure customers understand their responsibilities.
Vehicle Inspections: Conduct pre-rental and post-rental vehicle inspections to note any damages or issues.
Handling Payments: Process payments, refunds, and ensure proper billing procedures are followed.
Sales and Upselling
Promoting Services: Promote additional services such as GPS rental, insurance, and child seats.
Upselling: Encourage customers to upgrade to higher-end models or add extra features.
Administrative Tasks
Maintaining Records: Keep accurate records of rental transactions, customer information, and vehicle status.
Reporting: Generate reports on rental activities, sales performance, and customer feedback.
Fleet Management
Vehicle Availability: Monitor and manage vehicle availability to ensure an adequate supply of rental cars.
Coordination: Coordinate with maintenance teams to ensure vehicles are serviced and ready for rent.
Logistics: Arrange for vehicle deliveries and pickups when necessary.
Additional Duties
Marketing Support: Assist in promotional activities and campaigns to attract more customers.
Training: Train new employees on rental procedures and customer service standards.
Compliance: Ensure compliance with company policies, legal regulations, and safety standards.
Salary is market related plus benefits.
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