Car rental agent Nelspruit

As a car rental agent you will play a crucial role in the customer service and sales operations of our car rental company. Duties and responsibilities typically include:

Customer Service:

Greeting Customers: Welcome customers warmly and assist them with their rental needs.

Answering Inquiries: Respond to customer questions about vehicle availability, rental terms, pricing, and policies.

Resolving Issues: Address and resolve customer complaints or concerns promptly and professionally.

Rental Process

Taking Reservations: Handle incoming reservations via phone, email, or online booking systems.

Processing Rentals: Complete rental agreements, explain terms and conditions, and ensure customers understand their responsibilities.

Vehicle Inspections: Conduct pre-rental and post-rental vehicle inspections to note any damages or issues.

Handling Payments: Process payments, refunds, and ensure proper billing procedures are followed.

Sales and Upselling

Promoting Services: Promote additional services such as GPS rental, insurance, and child seats.

Upselling: Encourage customers to upgrade to higher-end models or add extra features.

Administrative Tasks

Maintaining Records: Keep accurate records of rental transactions, customer information, and vehicle status.

Reporting: Generate reports on rental activities, sales performance, and customer feedback.

Fleet Management

Vehicle Availability: Monitor and manage vehicle availability to ensure an adequate supply of rental cars.

Coordination: Coordinate with maintenance teams to ensure vehicles are serviced and ready for rent.

Logistics: Arrange for vehicle deliveries and pickups when necessary.

Additional Duties

Marketing Support: Assist in promotional activities and campaigns to attract more customers.

Training: Train new employees on rental procedures and customer service standards.

Compliance: Ensure compliance with company policies, legal regulations, and safety standards.

Salary is market related plus benefits.

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