Help Desk Specialist

Job Details

Westerville, OH

Hybrid

Full Time

Description

The Role.

Let’s make moves! We are looking for a Help Desk Specialist to join the Revolution and create a meaningful and collaborative lending experience for our customers. As a Help Desk Specialist at Revolution Mortgage, you’ll be responsible for managing our IT Help Desk support cases and be the go-to person who helps employees or customers when they have technical issues with computers, software or systems.

What you’ll be doing.

Respond to help desk tickets and troubleshoot hardware, software and network issues.

Escalate unresolved tickets and issues to senior IT staff or third-party vendors.

Monitor ticket queues and ensure timely follow-up and closure.

Assist with IT projects.

Configure new devices, install software, and ensure employees have the right access and permissions.

Qualifications

What we are looking for

High school diploma or Associate or Bachelor’s degree in IT or Computer Science.

3+ years of IT and help desk experience.

Mortgage industry experience is preferred.

Experience with ticketing systems.

Excellent communication and multi-tasking skills.

Ability to work in a contributing team environment.

Revolution Mortgage provides equal employment opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.