As part of the front office team, you will be the first point of contact for our international guests from check-in to check-out.
Your Benefits at NH Hotels * Free online & offline training organized by our own University.
* End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR). * Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
* Team building events, trips and holiday parties.
* The opportunity to grow within our company worldwide.
* Salary based on your experiences starting from Horeca CLA scale 5.
Your Role at a Glance 06:45 You arrive, in uniform, with a cup of coffee in the back office, your colleague from the night shift does the handover, you note the action points.
07:00 You start with your checklist and are ready to provide a service with a heartfelt smile for the guests checking out.
08:00 You have checked today's arrivals and communicated special details to the Desk Manager and other departments.
10:00 Between phone calls, you handle incoming emails and work your way through the 'morning rush'. 12:00 Enjoy your lunch with colleagues from other departments.
13:00 You check whether there are still guests who need to check out and continue with your checklist until it is finished.
14:00 You prepare the handover for the evening shift, start counting the cash register, and make sure all tasks are done.
14:45 The evening shift has arrived, and you attend the handover.
15:00 Time to go home!
What Makes You a Great Fit * Helping guests puts a big smile on your face.
The 'always a pleasure' mentality is second nature for you, and you are happy go the extra mile for our guests; * You know how to prioritize and keep your cool during busy moments; * You are a 'Natural Host'. Experience and a relevant education are useful, but is not the most important for us; * You like variety in your work and working hours.
Due to alternating shifts (morning, evening, and night shifts), your life never seems dull; * You are interested in computers and enjoy learning new systems.
Are you looking for a new challenge?
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged.
We warmly welcome individuals from all backgrounds and abilities.