Information Technology Field Engineer

About the Role:

We’re looking for an experienced IT Field Engineer to deliver on-site support across multiple locations. You’ll handle hardware and software issues, ensuring service levels are met and customers receive a high-quality experience. This role involves diagnostics, repairs, installations, and occasional project work, with participation in an on-call rota. Security clearance (or willingness to obtain) is required.

This role covers mainly Edinburgh and Livingston areas.

Key Responsibilities:

Diagnose and repair PCs, laptops, printers, servers, and peripherals

Complete rebuilds, configurations, and IMAC projects

Provide proactive support and assist colleagues when needed

Maintain accurate real-time updates via mobile tools

Work independently while meeting SLA targets

What We’re Looking For:

Strong technical troubleshooting skills

CompTIA A+, Server+ or equivalent experience

Full UK driving licence

Excellent customer service and communication skills

Ability to work at height and handle manual tasks

Salary:

The role has a base salary of £27k, and an OOH allowance that will take you to £35,000.

Benefits You’ll Enjoy:

25 days annual leave (plus option to buy/sell up to 5 days)

Company vehicle

Cash health plan (dental, optical, therapy treatments)

Life assurance (4x salary)

Pension scheme with investment flexibility

Paid volunteering days (2 per year)

Family leave (industry-leading maternity/adoption, paternity options)

Eyecare vouchers and dental plan

Discounts on retail, cinema, travel, hotels, and family days out

Cycle to Work & Green Car schemes

Technology loans and vendor discounts

Recognition & referral rewards (£2,000 referral bonus)