Collections & Investigations Specialist

Job Title: Collections & Investigations Specialist

Location: On-Site Columbus, OH

Salary: $35,000 to $41,600, DOE

About the Opportunity

We are seeking experienced and detail-oriented Collections & Investigations Specialist to join our on-site team. This role focuses on skip tracing, digital investigations, and data research - no phone collections required.

Ideal candidates will have prior experience in collections or investigations, strong analytical skills, and the ability to manage high-volume casework in a fast-paced environment.

Key Responsibilities of the Collections & Investigations Specialist

Manage and process approximately 5,000 assigned files over the course of the contract.

Perform skip tracing and investigative research using social media platforms and third-party databases.

Conduct detailed digital investigations to locate and verify individuals or entities related to collection efforts.

Communicate exclusively via email-no outbound or inbound collection calls.

Accurately document findings and maintain confidentiality of all information.

Adapt to evolving workflows as the proprietary internal system is finalized and deployed.

Qualifications

1-3 years of experience in collections, skip tracing, investigations, or a related field.

Demonstrated ability to handle large case volumes efficiently and accurately.

Strong online research skills, including use of databases and social media tools.

Excellent written communication and attention to detail.

Permanent