Account Manager

Candidates Request Form 1 Job Title Account Manager 2 Client Company/Dept. Name Central Ohio Transit Authority (COTA), OH 3 Address 33 North High Street City Name Columbus State Name OH-Ohio Zip Code 43215 If others (Address) 6 Duration of the project Project Start Date Jan-26 Project End Date Two years 7 No. of Openings 1 No. of Maximum Submissions 1 8 Job Description • Review incoming task order requirements and coordinate with Subject Matter Experts and internal stakeholders to ensure complete understanding of COTA's needs.

• Collaborate with COTA representatives and internal Abacus teams to ensure accurate fulfillment of staffing requests and adherence to contract requirements.

• Manage daily staffing operations including candidate submittals, interview coordination, onboarding, and timesheet tracking.

• Work closely with the Service Delivery Manager (Caitlin) to ensure consistent service delivery, compliance, and quality assurance across all task orders.

• Build and maintain strong professional relationships with COTA department supervisors and user groups to ensure responsive, reliable support.

• Coordinate with recruiters to identify qualified candidates and maintain an active pipeline for critical positions.

• Ensure acknowledgment of task order requests within the required 60-minute timeframe during standard business hours.

• Address personnel issues promptly, coordinating with HR and compliance teams to resolve any performance, conduct, or attendance concerns.

• Develop and implement efficient administrative and operational processes to ensure seamless task order execution and accurate reporting.

• Prepare and deliver weekly and monthly activity reports, employment statistics, and performance summaries to both Abacus senior leadership and COTA.

• Track performance metrics, monitor staffing trends, and provide data-driven recommendations to enhance delivery efficiency.

• Participate in continuous improvement efforts, collaborating with the Service Delivery Manager to optimize procedures and maintain strong client satisfaction levels.

• Maintain compliance with all employment, safety, and regulatory standards required under the contract. 9 Skill set info • 8+ years of progressive experience managing or coordinating staffing programs for government, transportation, or large-scale public-sector clients.

• Strong understanding of contract execution, compliance, and documentation requirements.

• Demonstrated ability to coordinate across multiple departments, managing high volumes of requisitions while maintaining service quality and responsiveness.

• Expertise in full staffing lifecycle processes: requisition intake, sourcing, vetting, onboarding, and ongoing personnel management.

• Skilled in data analysis, performance tracking, and KPI management (e.g., fill rate, time-to-fill, retention rate, and attendance compliance).

• Excellent communication and negotiation skills, with proven ability to balance client needs and internal resources.

• Knowledge of federal, state, and local labor standards, including FLSA, EEO, ACA, and background screening requirements.

• Proficient with applicant tracking and workforce management systems (e.g., JobDiva, Bullhorn) and MS Office Suite.

• Able to manage tight deadlines, shifting priorities, and emergency staffing requests effectively.

• Strong analytical and interpersonal skills, demonstrating professionalism, integrity, and client focus. 10 Education Educational Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Public Administration, or related discipline. 11 Certifications (if required) Preferred: SHRM-CP, PHR, or PMP Certification. 12 Documentation Required for submission Resume 13 Work Hours General 15 Work authorization required US Citizen & GC 16 Relocation is accepted No 17 Remote work No 18 Additional Notes if any Hybrid role