Release of Information Lead

Title: ROI Team Lead

Reports to: ROI Supervisor

Summary: The ROI Team Lead is an intermediate level position with at least one year of release of information experience required. The ROI Team Lead is responsible for coordinating the activities of the ROI area to ensure a smooth and timely workflow. The Team Lead will help process all requests for medical information, support the ROI Supervisor/Manager with status reports, and supervise ROI Generalists I and II.

Essential Functions:

Provide clear direction, set individual associate goals, and ensure timely completion of deadlines are met.

Performs supervisory functions to assist ROI Supervisor and ROI Manager.

Receive written requests for medical information through multiple means of delivery

Evaluates and determine if request is valid and is in accordance with Company and Facility policies and procedures

Read and correctly interpret medical records, forms and authorizations

Accurately review and determine the necessary medical records to be released in accordance with facility policies and HIPAA guidelines

Process all valid requests to timely completion

Answers inbound/outbound calls

Responds to telephone inquiries regarding status of requests and how to obtain medical information

Operate and troubleshoot equipment

Perform support functions to maintain smooth workflow

Assist with training new ROI Generalist I and II

Generate metric reports for facility or supervisor/manager as directed

Must exceed level I company and facility productivity standards

Actively participates in team projects and committees to improve operational excellence

Showcases a lead mentality with other staff regarding generalized questions, associate development training and new hire training and understanding

Provide mentorship to ROI staff for further professional development and advancement

Provide assistance and knowledge during onboarding requirements of new associates

Inspire and lead training sessions for staff development

Actively assistant in quality measurement tasks as directed by management

Inform senior leadership of possible and potential customer issues/challenges and potential revenue growth opportunities

Performs other ROI duties as assigned Requirements

Competencies:

Technical knowledge of computers and computer programs.

Ability to organize and prioritize customer requests based on internal metrics.

Works well in both individual and group settings.

Can see large projects to completion and within a reasonable time.

Self-motivated

Detailed and quality driven as it relates to accuracy

Excellent interpersonal skills

Ability to work under pressure in a fast-paced environment.

Be able to communicate effectively verbally and in writing, and build strong relationships with associates, customers, and stakeholders.

Strong understanding of confidentiality laws and regulations.

Strong ability to manage and organize multiple tasks

Comfortable in bringing new ideas, process improvement suggestions and feedback to leadership

Ability to delegate and assign workflow to ROI Generalists

Professional presentation skills in small group setting Physical demands: While performing the duties of this job, the employee is regularly

required to stand and walk. The employee is occasionally required to sit, climb/balance,

stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up

to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read,

and identify numbers for accurate order filling and receiving of material.

Education and Eligibility Requirements.

Must have High School Diploma/GED

RHIT preferred

2 years of HIM related experience

1 year of ROI experience required

Must be able to speak and write in English

Customer Service experience required

Must be able to pass a criminal background check, credit check, pre-employment drug screen and motor vehicle record check

Strong Data entry skills necessary including 10 Key

Proficient knowledge utilizing computers, phones, fax machines, printers and other general office equipment

Easily adaptable to changing priorities and role needs

Knowledge of medical terminology required

Knowledge of HIPAA regulations