Genesys Developer

Requirement ID:

10223066

Posted On:

Aug-12-2025

Role name:

Developer

Role Description:

Key ResponsibilitiesSolution Design and ImplementationDesigning and implementing customer interaction solutions across various channels (voice, chat, email, etc.) using Genesys Cloud and AWS services. Amazon Connect ConfigurationSetting up and configuring Amazon Connect contact flows, including call routing, voice menus, and integrations with other AWS services. AWS IntegrationIntegrating Amazon Connect with other AWS services like Lambda, DynamoDB, and S3 to enhance functionality and automate tasks. Troubleshooting and SupportIdentifying and resolving technical issues related to the Genesys AWS Connect environment, providing support to end-users and other IT teams. Performance Monitoring and OptimizationMonitoring system performance, analyzing customer interactions, and identifying areas for improvement to enhance customer experience and operational efficiency. Knowledge Sharing and TrainingProviding training and guidance to other team members on Genesys and AWS technologies, and contributing to the development of best practices and documentation. Security and ComplianceEnsuring that the Genesys AWS Connect environment is secure and compliant with relevant regulations and security standards. Required Skills and ExperienceGenesys Expertise.Strong understanding of Genesys Cloud, including contact center routing, IVR, and WFM capabilities. AWS Expertise.In-depth knowledge of AWS services, particularly Amazon Connect, Lambda, DynamoDB, and S3. Cloud Computing.Solid understanding of cloud computing principles and best practices. Contact Center Technologies.Familiarity with contact center workflows, telephony systems, and customer experience strategies. Communication and Collaboration.Excellent communication, collaboration, and problem-solving skills to work effectively with cross-functional teams. Analytical and Troubleshooting Skills.Ability to analyze system performance, identify issues, and develop effective solutions.

Competencies:

CTI Genesys

Experience (Years):

8-10

Essential Skills:

Key ResponsibilitiesSolution Design and ImplementationDesigning and implementing customer interaction solutions across various channels (voice, chat, email, etc.) using Genesys Cloud and AWS services. Amazon Connect ConfigurationSetting up and configuring Amazon Connect contact flows, including call routing, voice menus, and integrations with other AWS services. AWS IntegrationIntegrating Amazon Connect with other AWS services like Lambda, DynamoDB, and S3 to enhance functionality and automate tasks. Troubleshooting and SupportIdentifying and resolving technical issues related to the Genesys AWS Connect environment, providing support to end-users and other IT teams. Performance Monitoring and OptimizationMonitoring system performance, analyzing customer interactions, and identifying areas for improvement to enhance customer experience and operational efficiency. Knowledge Sharing and TrainingProviding training and guidance to other team members on Genesys and AWS technologies, and contributing to the development of best practices and documentation. Security and ComplianceEnsuring that the Genesys AWS Connect environment is secure and compliant with relevant regulations and security standards. Required Skills and ExperienceGenesys Expertise.Strong understanding of Genesys Cloud, including contact center routing, IVR, and WFM capabilities. AWS Expertise.In-depth knowledge of AWS services, particularly Amazon Connect, Lambda, DynamoDB, and S3. Cloud Computing.Solid understanding of cloud computing principles and best practices. Contact Center Technologies.Familiarity with contact center workflows, telephony systems, and customer experience strategies. Communication and Collaboration.Excellent communication, collaboration, and problem-solving skills to work effectively with cross-functional teams. Analytical and Troubleshooting Skills.Ability to analyze system performance, identify issues, and develop effective solutions.

Desirable Skills:

Not Available

Country:

United States

Branch City Location:

TCS - Cincinnati, OH~TCS - Cincinnati, OH

COLUMBUS~COLUMBUS

Columbus, OH~COLUMBUS, OHIO

BA Recruiter Name:

DEVIKA Madhu J

Start Date:

Oct-26-2025

Duration (Months):

3

Status:

Open

Keywords: