IT Service Delivery Analyst

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.

Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.

As an IT Service Delivery Analyst, you will be part of the team responsible for all infrastructure deliveries in Murex. The team’s main mission is to provide direct support to all Murex employees and partners to provision internal support infrastructure. The IT Delivery team also helps in setting up Demo and Murex pre-production Environments.

Your Role

· Deliver Infrastructure (ex: Virtual Machines, Physical Machines, NAS shares, DMZ, …) with needed configurations and tools to internal clients based on needs

· Handle lifecycle of the infrastructure (shutdown, delete, release, re-allocate, …)

· Deliver support for end users and other IT teams at the agree upon response and resolution service level agreements

· Participate in the creation of documentation to ease the work for the operation team

· Participate in discussions and presentations to evolve the infrastructure

· Propose and execute enhancements on automation pipelines used to deliver infrastructure

Your Profile

· Bachelor or Master’s degree in computer science or engineering degree

· Good Communication skills to be able to present ideas and communicate with clients

· Client Support and Delivery Focused

· Servers O/S (RHEL, UBUNTU, CentOS) knowledge is a plus

· Virtualization (VMware, Hyper-V) knowledge is a plus

· Database (Oracle, Sybase and MS SQL) is a plus

· Jenkins/Ansible knowledge is a plus

· Strong data analytics

· Willingness to learn continuously

· Good level in both English, French is required

Why join us

We put our people first, with an attitude of care and a legitimate commitment to their success and wellbeing:

Benefit from our competitive compensation and insurance package:

Attractive salary in USD outside of Lebanon

International medical, life and travel insurance

Retirement plan

Schooling allowance

And much more

Enjoy a hybrid work environment:

Teleworking at home and abroad

Dynamic and supportive work environment focused on employee wellness

Grow with us and gain international exposure:

Extensive learning opportunities

Learn from a diverse team of experts around the world

Possibility for international and internal mobility

Submit the resume today and stay posted, we will contact you shortly!

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