Urgent :: Mobility Services Customer Care Coordinator

Hello,

Hope you are doing well.

InfiCare has been providing contingent and direct hiring staffing services across the United States since 2001. We are based outside of Washington D.C. and our diverse client base is comprised of Fortune 500 companies all the way to niche enterprises.

We are currently hiring a [Mobility Services Customer Care Coordinatorin Columbus, OH] for one of our clients - please find a complete description of the role and requirements below. If you are interested, please feel free to reply to this email or give me a call at [].

Job Title: Mobility Services Customer Care Coordinator

Location: Columbus, OH 43215

Job Type: 8-10 Months Contract Role

Schedule: Monday to Friday, 8AM - 3PM EST

Overview:

We are seeking a dedicated and customer-focused associate to join our Customer Experience team temporarily. This individual will support essential customer service functions and ensure a positive experience for all visitors to our Customer Experience Center.

90% of the role is managing the Mainstream Pass Sales process (which we would teach/train) with a front facing customer service background.

The duties of the position include:

Answering and screening incoming calls, answering general questions, strong customer service skills

Complete oversight of the Mainstream Pass Sales Process - Counting, maintaining, and distributing ticket/passes requests over the phone and in-person Key Responsibilities:

Provide excellent customer service to ensure a positive experience for all visitors.

Assist customers in creating usernames and passwords for account access.

Demonstrate proficiency in using various computer applications.

Remain standing for several hours at a time as required to meet customer needs. Qualifications:

Strong interpersonal and communication skills, with a focus on customer service.

Ability to learn and navigate computer applications with ease.

Patience and a friendly demeanor when assisting customers with account setup.

Physical ability to stand for extended periods as necessary.