Salesforce Software Engineer

Salesforce Software Engineer

MAIN PURPOSE

The SalesForce Service Cloud developer will operate within the Client Platforms area, part of Group Platforms. You will be joining a dynamic team where you will support our Rendez-Vous product team by developing new SF features within the team.

Richemont Rendez-Vous solution aims at improving the experience of Customers, Sales Associates and Client Relation Centre Ambassadors through a unique tool fully integrated with all the client touchpoints.

Ability for a client to book an appointment online, in the boutique or through the CRC

Ability for Richemont staff (Boutique, CRC,…) to create, search, reschedule, cancel appointments notifying the client

Full integration with Richemont CRM to search, link or enrich customer records

Support physical and virtual appointments as well as appointments in external boutiques and at wholesalers’

Measure use and conversion

Manage boutique queues and waiting time

YOUR KEY RESPONSIBILITIES

Ensure the usability of RDV features.

Cooperate with agile team to understand, refine and estimate requirements.

Implement new features requested by the Product Owner.

Engage in code reviews, testing, and debugging to guarantee quality and performance.

Produce significant, reusable, scalable code that adheres to industry standards and best practices.

Ensure bug fixing.

Ensure traceability through Jira (agile project management tool).

Actively participate to regular agile meetings (Daily Meeting, Sprint planning, Sprint review, Sprint retrospective).

YOUR PROFILE

A specialist who has solid experience in back/front-end development on Salesforce platform

Understanding of security models

Has experience with REST integrations

Knows basics of administration

Main skills required :

Apex, LWC

REST

Security model

Experience cloud

Bachelor's or Master degree in Computer Science or Software Engineering.

Minimum 4 years of experience in Salesforce software development.

Minimum 4 years of technical project experience.

Excellent problem-solving, communication, and leadership skills.

Strong knowledge of Agile methodology, experience with Jira and Confluence suitable.

Previous exposure to test automation technologies and best practices is a plus.